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About the Role
As a Receptionist / Duty Officer, you will ensure the delivery of a first-class customer experience to all visitors. You will coordinate bookings, build relationships with customers, and play a key role in developing the centre.
Responsibilities
- Providing high quality customer service.
- Ensuring customer records are accurately kept up to date manually and electronically.
- Utilizing the management booking system for customer bookings, payment collection, and diary management.
- Promoting the centre to increase income streams.
- Supporting the Centre Manager with the day-to-day running of the centre.
- Actively promoting the centre and its activities.
- Supporting the fitness aspects of the gym and engaging with users.
- Dealing with booking enquiries and accurately recording all financial transactions.
- Maintaining gym and social memberships effectively and arranging inductions.
- Assisting with the setup of activities for external users.
- Assisting with catering requirements and layout for external hirers.
- Understanding community needs and promoting relevant activity programmes.
- Opening and closing the Centre following all procedures.
- Supporting the Centre Manager with report collation.
- Carrying out all meaningful tasks as requested by the Centre Manager.
- Actively promoting the Trust in a positive and professional manner.
- Maintaining an organized office environment.
- Championing Watford Welcomes values and contributing to EDI activities.
- Acting in a manner that avoids and discourages discrimination or harassment.
- Complying with Watford FC CSE Trust Equal Opportunities Policy.
- Safeguarding and promoting the welfare of children and adults.
- Ensuring Trust safeguarding policies, procedures, and practices are followed.
Requirements
- Proven work experience as a Duty Officer, Front Office representative, or similar role.
- Proficiency in Microsoft Office Suite.
- Solid written and verbal communication skills.
- Excellent customer service attitude and interpersonal skills.
- Ability to work collaboratively to build and facilitate strong internal relationships.
- Ability to work under pressure, prioritize workload, and meet deadlines.
- Good organizational, planning, and time management skills with attention to detail.
- Flexible approach to working hours.
- Understanding of the Trust's commitment to EDI & Safeguarding.
- Must be eligible to work in the UK.
Skills
- Customer service
- Booking system utilization
- Payment collection
- Diary management
- Promotional skills
- Communication skills
- Interpersonal skills
- Organizational skills
- Planning skills
- Time management skills
- Attention to detail
- Accuracy
Location
- Cedars Youth and Community Centre
Work Type
- Part Time
- Permanent
Experience Level
- Entry Level
Salary/Compensations
- £12,928.50 pa
Benefits
- Chance to join an award-winning charity
- Work alongside determined colleagues
- Friendly working environment
- Employee Assistance Programme
- Investors in People accreditation
- Opportunity for training and development
- Free gym usage
- Flexible working environment
- Staff kit
- 25 days of Annual Leave entitlement plus bank holidays
- Trust pension scheme
- Birthday leave
- Milestone recognition awards
- On-site parking
About the Company
- We are a well-established and forward-looking charity with a long and highly regarded record of delivering a broad range of community-based activities and services.
- Our work focuses on the key themes of; Football & Education, Health & Wellbeing, Social Inclusion, enhanced by community facilities and supported by a business services department.
- Our Vision: One goal – healthier, happier, stronger communities.
- Our Mission: To expand the Watford FC family by providing opportunities in Hertfordshire and London, to enrich people’s lives, create special memories, and enable positive futures.
- Our Values: To be honest, reliable, and trustworthy - Integrity. To be inclusive in all our decision-making - Inclusivity. To be bold and creative in the way we work - Innovation.
- Our Culture: We are a values-based and vision-driven charity, who put our people and our beneficiaries at the heart of everything we do and why we do it.
Equal Opportunity
- We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills.
- We are an equal opportunities employer and welcome applications from all sections of the community.
- We provide a safe and secure environment for all.
- We believe Safeguarding and promoting the welfare of children & adults is everyone responsibility.
- Everyone in the organisation has a role to play, to ensure that Trust policies, procedures and practices in regard to safeguarding are followed.