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About the Role
The Network Administrator is a key member of an important team, providing telephone and remote assistance and technical support for customers and team members. This role configures computers, cameras, routers, switches, and other network equipment for new installations, maintains documentation, and fulfills customer requests. The position also involves receiving and shipping inventory, assisting with inventory counts, and participating in physical inventory reconciliation. Extensive training and mentoring are provided.
Responsibilities
- Respond to customer and team member requests for technical support with hardware issues via phone and remote computer applications.
- Triage support requests to determine priority and appropriate response protocol.
- Solve support requests according to established protocols.
- Coordinate with team members to develop solutions.
- Configure equipment per specifications provided by the Farm Systems Coordinator.
- Confirm that specifications are clear and understood before configuring, referring any questions or uncertainties to the Farm Systems Coordinator.
- Ensure that equipment is ready for installation according to the established time frame provided.
- Communicate any configuration issues.
- Identify opportunities to improve efficiency in workflows for co-workers and clients.
- Research, develop and deploy systems to improve efficiency.
- Continuously work with senior staff (hardware and software) to develop a solid understanding of the services Dairy One provide to the agricultural industry.
- Seek opportunities to build knowledge and expertise to improve the service provided.
- Receive and ship inventory.
- Assist in maintaining accurate inventory counts.
- Participate in reconciling physical inventory.
Requirements
- Previous experience in technical support.
- Previous experience repairing Windows computers.
- Previous experience in networking.
- Previous experience in network device configuration.
- Ability to use a computer and telephone several hours a day in an office environment.
- Ability to sit, stand, kneel, and lift up to 50 pounds as needed.
Skills
- Technical Support
- Hardware Issues
- Remote Computer Applications
- Equipment Configuration
- Microsoft Office suite
Location
- Ithaca, NY 14850
Work Type
- Full Time
Education Level
- Associate's degree in information systems, or equivalent experience is desired.
Salary/Compensations
- $55,000.00 - $75,000.00 Salary
About the Company
- Primarily office environment.
- Occasionally outside auditing mobile inventory.
Equal Opportunity
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- No accommodation will be made which may pose serious health or safety risks to the employee or others or which imposes undue hardship on the company.
- This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
- Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
- The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
- This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.