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About the Role
Lead from the shop floor, supporting the team to deliver exceptional service, strong product knowledge, and a store environment that brings Yankee Candle® to life. Help bring the Yankee Candle® brand to life in store, setting a strong example for the team in how the brand is represented. Deliver a service culture that goes beyond the transactional, creating genuine connections, memorable moments, and lasting impressions for customers. Build product knowledge and share it with the team, using engaging storytelling to help customers discover the right fragrance. Support and motivate the team on shift, helping create a positive, inclusive, and high-performing environment. Lead with energy and focus in a fast-paced retail environment, keeping standards high when trade is at its busiest. Support the store's commercial performance by delivering strong customer interactions, recognising opportunities, and encouraging the team to maximise sales. Maintain high standards across merchandising, presentation, stock, compliance, and the overall customer environment. Act quickly on opportunities and challenges on shift, taking responsibility for finding solutions and escalating where appropriate. Help create a store people want to visit, a team people want to join, and an environment that reflects the quality and heritage of Yankee Candle®.
Responsibilities
- Lead from the shop floor, supporting the team to deliver exceptional service and strong product knowledge.
- Bring the Yankee Candle® brand to life in store, setting a strong example for the team.
- Deliver a service culture that creates genuine connections, memorable moments, and lasting impressions for customers.
- Build and share product knowledge with the team, using engaging storytelling to help customers discover the right fragrance.
- Support and motivate the team on shift, creating a positive, inclusive, and high-performing environment.
- Lead with energy and focus in a fast-paced retail environment, maintaining high standards during busy periods.
- Support the store's commercial performance by delivering strong customer interactions and encouraging the team to maximise sales.
- Maintain high standards across merchandising, presentation, stock, compliance, and the customer environment.
- Act quickly on opportunities and challenges, taking responsibility for finding solutions and escalating where appropriate.
Requirements
- Experienced retail team member ready to take the next step into leadership.
- Passionate about exceptional service and confident setting an example for others.
- Naturally curious about products and enthusiastic about turning knowledge into engaging stories for customers.
- Positive, supportive, and able to contribute to a strong team culture.
- Energised by fast-paced retail and comfortable taking the lead on shift.
- Commercially aware, with an understanding of how great customer interactions drive sales.
- Hands-on, visible, and happiest leading from the shop floor.
- Ambitious, positive, and excited by the opportunity to grow with the brand.
Skills
- Leadership
- Customer Service
- Product Knowledge
- Team Motivation
- Merchandising
- Sales Maximisation
- Communication
- Problem-Solving
Location
- Wandsworth
Work Type
- Full Time
- Temporary until December
Experience Level
- Supervisor
Salary/Compensations
- £16.11 Per Hour PLUS BONUS
About the Company
- Yankee Candle® is a distinguished name in home fragrances, offering over 600 products.
- Founded in 1969, it has grown into a globally beloved brand, renowned for innovation and exquisite candle designs.
- The company is committed to quality, enhancing homes and creating memorable ambiances.
- This is an opportunity to join a globally recognised household name at a point of growth.