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About the Role
This role is for a Store Manager at Yankee Candle, focusing on building a passionate team, driving commercial results, and ensuring exceptional customer experiences in a fast-paced retail environment.
Responsibilities
- Build a confident team that is passionate about the product, embedding strong product knowledge and using storytelling to bring fragrances to life, inspire customers and drive commercial results.
- Bring the Yankee Candle® brand to life in store, setting the standard for how the brand is represented by every member of the team.
- Create and uphold a service culture that goes beyond the transactional, helping the team create genuine connections, memorable moments and lasting impressions.
- Lead, coach and develop the store team, creating a positive, inclusive and high-performing culture where people feel supported, accountable and proud to contribute.
- Lead with energy and focus in a fast-paced retail environment, keeping standards high and the team motivated when trade is at its busiest.
- Own the commercial performance of the store, using sales, customer and people insights to identify opportunities and drive results.
- Ensure exceptional standards across merchandising, presentation, stock, compliance and the overall customer environment.
- Act quickly on opportunities and challenges, taking ownership and creating solutions rather than waiting for them.
- Build a store people want to visit, a team people want to join and an environment that reflects the quality and heritage of Yankee Candle®.
Requirements
- Experienced retail people leader who knows how to set standards and bring others with them.
- Passionate about exceptional service and able to coach a team to create memorable customer experiences.
- Naturally curious about products and confident turning knowledge into engaging stories that customers remember.
- A culture builder who creates positive, collaborative and accountable teams.
- Energised by fast-paced retail and comfortable leading when the store is busy.
- Commercially aware, with the confidence to use performance information to make good decisions.
- Hands-on, visible and happy to lead from the shop floor.
- Ambitious, positive and excited by the opportunity to grow with the brand.
Skills
- Product knowledge
- Storytelling
- Customer service
- Team leadership
- Coaching
- Developing teams
- Commercial awareness
- Merchandising
- Stock management
- Brand ambassadorship
Location
- Brent Cross
Work Type
- Full-Time
- Temp
Experience Level
- Store Manager
Salary/Compensations
- £39,000-£43,000 Pro Rata
About the Company
- Yankee Candle® is a distinguished name in home fragrances, offering over 600 products.
- Founded in 1969, it has grown into a globally beloved brand, renowned for innovation and exquisite candle designs.
- The company is committed to quality, enhancing homes and creating memorable ambiances.
- This is an opportunity to join a globally recognised household name at a point of growth.