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About the Role
Lead from the shop floor, supporting the team to deliver exceptional service, strong product knowledge, and a store environment that brings Yankee Candle® to life. Help bring the Yankee Candle® brand to life in store, setting a strong example for the team in how the brand is represented. Deliver a service culture that goes beyond the transactional, creating genuine connections, memorable moments, and lasting impressions for customers. Build product knowledge and share it with the team, using engaging storytelling to help customers discover the right fragrance. Support and motivate the team on shift, helping create a positive, inclusive, and high-performing environment. Lead with energy and focus in a fast-paced retail environment, keeping standards high when trade is at its busiest. Support the store's commercial performance by delivering strong customer interactions, recognising opportunities, and encouraging the team to maximise sales. Maintain high standards across merchandising, presentation, stock, compliance, and the overall customer environment. Act quickly on opportunities and challenges on shift, taking responsibility for finding solutions and escalating where appropriate. Help create a store people want to visit, a team people want to join, and an environment that reflects the quality and heritage of Yankee Candle®.
Responsibilities
- Lead from the shop floor, supporting the team to deliver exceptional service and strong product knowledge.
- Bring the Yankee Candle® brand to life in store, setting a strong example for the team.
- Deliver a service culture that creates genuine connections, memorable moments, and lasting impressions for customers.
- Build and share product knowledge with the team, using storytelling to help customers discover fragrances.
- Support and motivate the team on shift, creating a positive and high-performing environment.
- Lead with energy and focus in a fast-paced retail environment, maintaining high standards during busy periods.
- Support the store's commercial performance by driving strong customer interactions and encouraging the team to maximise sales.
- Maintain high standards in merchandising, presentation, stock, compliance, and the customer environment.
- Act quickly on opportunities and challenges, taking responsibility for solutions and escalating when appropriate.
- Help create a desirable store and a positive team environment that reflects the brand's quality and heritage.
Requirements
- Experienced retail team member ready for leadership.
- Passionate about exceptional service and confident in setting an example.
- Naturally curious about products and enthusiastic about sharing knowledge.
- Positive, supportive, and able to contribute to a strong team culture.
- Energised by fast-paced retail and comfortable taking the lead on shift.
- Commercially aware, understanding how customer interactions drive sales.
- Hands-on, visible, and happiest leading from the shop floor.
- Ambitious, positive, and excited by growth opportunities.
Skills
- Leadership
- Customer Service
- Product Knowledge
- Storytelling
- Team Motivation
- Sales Maximisation
- Merchandising
- Presentation
- Stock Management
- Compliance
- Problem-Solving
- Commercial Awareness
Location
- Brent Cross
Work Type
- Full Time
- Temp
- Onsite
Experience Level
- Supervisor
- Experienced retail team member
Salary/Compensations
- £16.11 Per Hour PLUS BONUS
About the Company
- Yankee Candle® is a distinguished name in home fragrances, offering over 600 products.
- Founded in 1969, it is a globally recognised brand known for innovative home fragrance and exquisite candle designs.
- The company is committed to quality, enhancing homes and creating memorable ambiances.
- This is an opportunity to join a globally recognised household name at a point of growth, bringing the brand to life through people, customer experiences, and a fast-paced store environment.