Client Services Navigator - Community Services
TVCCA - Thames Valley Council for Community Action, Inc. · CT, US
19 days agoImpress employers and recruiters.
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About the Role
The Client Services Navigator-Community Services provides universal intakes, assessments, referrals to TVCCA programs, application assistance for DSS programs, and information and referral services to clients needing general case management. This role collaborates with Energy Assistance, Financial Literacy, and SNAP Outreach staff to offer comprehensive services and ensures follow-up on all referrals with outcome-oriented case management.
Responsibilities
- Provide universal intakes, assessments, and referrals to TVCCA programs.
- Assist clients with applications for DSS programs.
- Offer information and referral services for general case management.
- Collaborate with Energy Assistance, Financial Literacy, and SNAP Outreach staff.
- Follow up on all referrals.
- Provide ongoing, outcome-oriented case management.
- Utilize TVCCA’s Tribeware case management software.
- Become knowledgeable of Results Oriented Management Accountability (ROMA) and the Human Services Infrastructure service model.
Requirements
- Must utilize TVCCA’s Tribeware case management software.
- Must become knowledgeable of the Results Oriented Management Accountability (ROMA) and the Human Services Infrastructure service model.
- All employees must understand and adopt ROMA and the Human Services Infrastructure service model.
Skills
- Case management
- Intake and assessment
- Referral services
- Application assistance
- Tribeware case management software
- Results Oriented Management Accountability (ROMA)
- Human Services Infrastructure service model
Benefits
- 403B Retirement Plan
- Medical, Dental, Vision, Life & Accidental Death benefits
- Short-term disability
- Long-term disability
- Voluntary benefits
- 13 paid Holidays
- Vacation/sick time
About the Company
- TVCCA operates under Results Oriented Management Accountability (ROMA) and the Human Services Infrastructure service model.