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About the Role
The Store Manager is responsible for overall store operations including collections, processing, sales, financial performance, loss control activities and personnel management. This role regularly supervises more than ten subordinate sales personnel and may be required to supervise community service workers and supported employment work crews.
Responsibilities
- Oversee the proper handling and processing of incoming and outgoing materials: on-site donations; merchandise received from donation centers and/or other stores; processed goods; salvage goods; and waste.
- Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale.
- Meet or exceed production goals on a consistent basis.
- Maximize sales performance through proper rotation, pricing, display, signage, promotions and inventory of processed merchandise.
- Meet or exceed sales goals on a consistent basis.
- Ensure that quality customer service is provided by self and employees in a timely and courteous manner to all shoppers, donors and other employees.
- Be available for telephone customer relations activities.
- Ensure the proper management of supported employment work crews and community service workers assigned to the store.
- Maintain sales floor appearance, cleanliness and shopping environment including, but not limited to, floor care, fitting rooms, cash register and customer service areas, aisles, trash receptacles, lights, restrooms, glass showcases, window ledges and doors and maintain an odor free environment.
- Ensure that doors, cash registers and restrooms are kept in proper working order.
- Maintain appearance of building exterior and parking lot, including but not limited to, windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.
- Maintain processing area appearance, housekeeping and work environment.
- Maintain all equipment in proper working order.
- Periodically inventory selected areas.
- Ensure backrooms and production are kept in accordance with Kaizen procedures.
- Effectively and efficiently manage the store budget including payroll, achieving processing goals, generating revenue and controlling expenses.
- Ensure proper cash management including enforcement of cash register procedures and submission of חייב reports.
- Check daily cash report and receipts.
- Ensure daily pick-ups and deposits at designated bank.
- Ensure store and surrounding premises are kept clean and free of safety hazards and that health, safety and emergency procedures are understood and followed by all store employees.
- Designate a staging area for "Z" racks that are filled with merchandise to be hung on the sales floor.
- Ensure that empty "Z" racks are removed from the sales floor immediately.
- Keep all aisles, corridors and production areas free of clutter and unobstructed to provide building occupants with a clear path to exit building in an emergency situation.
- Instruct staff to keep the sales floor free of hangers and other trip hazards.
- Secure sharp objects such as knives in a secured area for display.
- Ensure that breakable objects are handled carefully and are properly displayed.
- Ensure that an adequate supply of protective gloves are available for employees to use when sorting donations and handling potentially hazardous materials.
- Ensure that ice melt is spread on all sidewalks and pathways used by customers and staff when weather conditions create potentially slippery conditions prior to the store opening and throughout the business day, as necessary.
- Immediately report all unsafe conditions to supervisor.
- Complete and submit a work order to Vice President, Retail Operations for approval, as appropriate.
- Ensure that all suspicions or allegations of fraud are reported and investigated accurately and in a timely manner.
- Notify Loss Prevention accordingly, as appropriate.
- Ensure that the store is opened/close daily, as per scheduled hours.
- Ensure proper operation of security and safety systems, including but not limited to, proper maintenance and use of door locks, alarms, safe, fire extinguishers and office door; bank deposits made on a nightly basis; thorough and timely completion of incident reports/1st Report of Injury; adherence to all cash management policies and procedures including voids, credits, refunds, etc.; and conducting quarterly fire drills and internal safety inspections, as required.
- Ensure that shipping and handling of donated product follows established protocols including proper loading/unloading of trucks, use of seals and documentation on intra-office shipping memos for internal transfer of goods.
- Interview, hire, train and direct the activities of store personnel to provide an efficient and effective work force.
- Maintain positive morale of work force.
- Plan, assign and direct work for the appropriate number of assigned staff, both Part Time and Full Time, to effectively support the sales and production goals of the store.
- Carry out supervisory responsibilities in accordance with the Agency's policies and applicable state and federal law.
- Assess employee performance on a continuing basis; ensure that performance evaluations are conducted in a timely manner; reward and discipline employees, as appropriate; address complaints and resolve problems, seeking assistance from supervisor and Human Resources, as appropriate.
- Ensure that store reports and personnel status changes are completed accurately and in a timely manner.
- Schedule employees to ensure adequate coverage to meet production, customer service and safety and security needs of the retail operation.
- Ensure proper adherence by store employees to GWSNE policies and procedures, safety/security regulations and CARF standards, if applicable or as appropriate.
- Perform bank transactions necessary to store operations, e.g. depositing daily receipts, securing rolled coins or specific denominations of bills, etc.
- Respond upon notification from alarm monitoring company, in-person, to alarm calls that occur before/after typical hours of business operations.
- Follow established procedures for responding to an alarm call.
- Perform other related duties as required or as directed.
Requirements
- High school diploma or general education degree (GED), plus a minimum of three years related experience, including supervisory experience; or combination of specialized training or post-secondary education in a related field and retail experience.
- Must have attained 18 years of age.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before individuals or groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store records.
- General knowledge of Microsoft office (i.e. Excel, Word, Outlook).
- A good working knowledge of or ability to recognize and learn the value of brand name apparel and other merchandise sold in the Goodwill store.
- Must exhibit a high level of integrity and business ethics.
- Regularly required to stand, walk, and talk or hear.
- Frequently required to use hands to finger, handle, or feel and reach with hands and arms.
- Occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
- Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
- Regularly required to push crates (on wheels) that may weight up to 600 pounds.
- Regularly required to assist customers when unloading bags and boxes of donations from their vehicle and carrying purchases to their vehicle.
- May be required to assist customers with handling of donations or purchases of large and heavy items such as furniture and appliances.
- Required to place large objects on the sales floor for display or in a crate or cart for disposal.
- Specific vision abilities required by this job include close vision, distance vision, and color vision.
- Protective eyewear must be worn at all times while preparing cleaning solution for floor cleaning machine and while dispensing fluid into the machine.
- Protective gloves (cloth/leather) and protective eyewear must be worn at all times while using push stick to propel material into trash compactor.
- Must have access to transportation for travel to/from designated bank.
- Must respond upon notification from alarm monitoring company, in-person, to alarm calls that occur before/after typical hours of business operations.
- Must have access to transportation to travel to/from store at such times.
- Must provide personal telephone and/or cell phone information in order to be available to receive alarm calls and must maintain ongoing phone service.
Skills
- Customer service
- Loss prevention
- Personnel management
- Financial management
- Budget management
- Cash management
- Merchandise processing
- Sales performance maximization
- Inventory management
- Visual merchandising
- Team leadership
- Employee training
- Performance evaluation
- Problem-solving
- Microsoft Office Suite (Excel, Word, Outlook)
- Bookkeeping
- Accounting principles
- Merchandise valuation
- Integrity
- Business ethics
- Communication skills
- Mathematical skills
- Reasoning ability
Location
- Various Goodwill Southern New England locations
Work Type
- Full-time
- Onsite
Experience Level
- Minimum of three years related experience, including supervisory experience
Education Level
- High school diploma or GED
Benefits
- Retirement plan contributions
- Referral bonuses
- Tuition reimbursement
- Gym reimbursement
- Emergency assistance funds
- Paid time off
About the Company
- Goodwill Southern New England is an organization dedicated to providing job training and employment services to individuals with barriers to employment.
Equal Opportunity
- Equal Opportunity Employer