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About the Role

Under general supervision, the Assistant Store Manager assists in overall store operations, including collections, processing, sales, financial performance, loss control, and personnel management. This role may involve supervising store associates, shift supervisors, community service workers, and supported employment work crews.

Responsibilities

Oversee the proper handling and processing of incoming and outgoing materials.
Maximize used goods processing through proper sorting, preparing, and pricing of items.
Maximize sales performance through proper rotation, pricing, display, signage, promotions, and inventory.
Ensure quality customer service is provided by self and employees.
Ensure proper management of supported employment work crews and community service workers.
Maintain sales floor appearance, cleanliness, and shopping environment.
Ensure doors, cash registers, and restrooms are kept in proper working order.
Maintain appearance of building exterior and parking lot.
Maintain processing area appearance, housekeeping, and work environment.
Maintain all equipment in proper working order.
Periodically inventory selected areas.
Assist the Store Manager in managing the store budget, including payroll, achieving processing goals, generating revenue, and controlling expenses.
Ensure proper cash management, including enforcement of cash register procedures and submission of required reports.
Check daily cash report and receipts.
Ensure daily pick-ups and deposits at the designated bank.
Ensure store and surrounding premises are kept clean and free of safety hazards.
Ensure safety, health, and emergency procedures are understood and followed by all store employees.
Ensure designated staging area is utilized for "Z" racks filled with merchandise.
Keep all aisles, corridors, and production areas free of clutter and unobstructed.
Instruct staff to keep the sales floor free of hangers and other trip hazards.
Secure sharp objects such as knives in a secured area.
Ensure breakable objects are handled carefully and displayed properly.
Ensure an adequate supply of protective gloves is available for employees.
Ensure ice melt is spread on sidewalks and pathways when weather conditions create slippery conditions.
Prepare and submit work orders for maintenance personnel.
Ensure all suspicions or allegations of fraud are reported and investigated accurately and in a timely manner.
Ensure the store is opened/closed daily as per scheduled hours.
Ensure proper operation of security and safety systems.
Ensure shipping and handling of donated product follows established protocols.
Assist the Store Manager in interviewing, hiring, training, and directing store personnel.
Maintain positive morale of the work force.
Plan, assign, and direct work for employees and community service workers, volunteers, and work crews.
Assist the Store Manager in scheduling employees to ensure adequate coverage.
Ensure proper adherence by store employees to policies and procedures.
Complete store reports in an accurate and timely manner.
Perform bank transactions necessary to store operations.
Respond upon notification from alarm monitoring company to alarm calls.
Perform other related duties as required or directed.

Requirements

High school diploma or general education degree (GED), plus a minimum of two years related experience, including supervisory experience; or combination of specialized training or post-secondary education in a related field and retail experience.
Must have attained 18 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before individuals or groups of customers or employees.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store records.
General knowledge of Microsoft office (i.e. Excel, Word, Outlook).
A good working knowledge of or ability to recognize and learn the value of brand name apparel and other merchandise.
Must exhibit a high level of integrity and business ethics.
Regularly required to stand, walk, and talk or hear.
Frequently required to use hands to finger, handle, or feel and reach with hands and arms.
Occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
Regularly required to push crates (on wheels) that may weigh up to 600 pounds.
Regularly required to assist customers when unloading bags and boxes of donations from their vehicle and carrying purchases to their vehicle.
May be required to assist customers with handling of donations or purchases of large and heavy items.
Required to place large objects on the sales floor for display or in a crate or cart for disposal.
Specific vision abilities required include close vision, distance vision, and color vision.
Protective eyewear must be worn at all times while preparing cleaning solution.
Protective gloves (cloth/leather) and protective eyewear must be worn at all times while using push-stick.
Must have access to transportation for travel to/from designated bank.
Must respond upon notification from alarm monitoring company, in-person, to alarm calls.
Must have access to transportation to travel to/from store at such times.
Must provide personal telephone and/or cell phone information.
Must maintain ongoing phone service.

Skills

Customer service
Cash management
Bookkeeping
Accounting principles
Microsoft Office (Excel, Word, Outlook)
Merchandise valuation
Integrity
Business ethics
Supervisory skills
Communication skills
Problem-solving
Time management

Location

Onsite

Work Type

Full-time
Retail

Experience Level

Minimum of two years related experience, including supervisory experience

Education Level

High school diploma or GED

Salary/Compensations

$19.56 - $25.33 per hour
$20.50/Hour

Benefits

Referral bonuses
Retirement plan contributions
Tuition reimbursement
Gym reimbursement
Emergency assistance funds
Paid time off

About the Company

Goodwill Southern New England

Equal Opportunity

Equal Opportunity Employer