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About the Role
Assists the Store Manager in all operations of the Goodwill Retail Store or Outlet.
Responsibilities
- Assist customers and donors in a timely and courteous manner, ensuring excellent customer service.
- Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale.
- Meet or exceed production goals on a consistent basis.
- Ensure that the store and surrounding premises are kept neat, clean and orderly and free of safety hazards and that health, safety and emergency procedures are understood and followed by employees.
- Immediately report all unsafe conditions to supervisor.
- Help unload truck as required; sort and grade newly arrived goods.
- Assist Store Manager in training new employees in a timely manner and according to agency and store policies and procedures.
- Maintain production areas to ensure ease of operations.
- Comply with cash handling and security policies; close out register for daily total; confirm correct amount; notify supervisor of any discrepancy; make nightly deposit to designated bank, as required.
- Responsible for the store's operation in the absence of the Store Manager and Assistant Manager including opening and closing the store, directing store personnel, ensuring adherence to policies, and managing sales transactions.
- Order store supplies and truck delivery.
- Check security of building.
- Seek assistance from supervisor or Human Resources for infractions or unusual situations.
- Report any infractions or unusual situations to the Store Manager.
- Maintain store records, as required.
- Immediately report any suspicions or allegations of fraud to supervisor.
- Comply with all CARF, Agency and store policies and procedures.
- Perform bank transactions necessary to store operations, such as depositing daily receipts and securing rolled coins.
- Respond to alarm calls upon notification from the alarm monitoring company, in-person, to alarm calls that occur before/after typical hours of business operations.
- Follow established procedures for responding to an alarm call.
- Provide personal telephone and/or cell phone information to be available to receive alarm calls and maintain ongoing phone service.
Requirements
- High school diploma or general education degree (GED) plus a minimum of one year related experience and/or training.
- Must have attained 18 years of age.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to speak effectively with customers, clients and other employees of the organization.
- Ability to add and subtract two digit numbers and to multiply and divide.
- Ability to perform these operations using units of American money.
- Ability to apply common sense understanding to carry out simple instructions.
- Ability to deal with standardized situations with only occasional or no variables.
- Must be able to effectively delegate tasks to store personnel to ensure that store operations are fulfilled and carry out assigned duties with minimal supervision.
- Must exhibit a high level of integrity and business ethics.
- Regularly required to stand, walk, and talk or hear.
- Frequently required to use hands to finger, handle, or feel and reach with hands and arms.
- Occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
- Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
- Regularly required to push crates (on wheels) that may weigh up to 600 pounds.
- Must be able to assist customers when unloading bags and boxes of donations from their vehicle and carrying purchases to their vehicle.
- May be required to assist customers with handling of donations or purchases of large and heavy items such as furniture and appliances.
- Required to place large objects on the sales floor for display or in a crate or cart for disposal.
- Protective eyewear must be worn at all times while preparing cleaning solution for floor cleaning machine and while dispensing fluid into the machine.
- Protective gloves (cloth/leather) and protective eyewear must be worn at all times while using push stick to propel material into trash compactor.
- Must have access to transportation for travel to/from designated bank.
- Must have access to transportation to travel to/from store at such times.
- Must provide personal telephone and/or cell phone information in order to be available to receive alarm calls and must maintain ongoing phone service.
Skills
- Customer service
- Sorting
- Pricing
- Production goal achievement
- Store cleanliness and organization
- Safety procedures
- Training
- Cash handling
- Security policies
- Record keeping
- Delegation
- Integrity
- Business ethics
Location
- Goodwill Southern New England territory
Work Type
- Full-time
- Retail
Experience Level
- Minimum of one year related experience and/or training
Education Level
- High school diploma or GED
Salary/Compensations
- $17.72 - $23.74 per hour
- $18.50 per hour
Benefits
- Referral bonuses
- Retirement plan contributions
- Tuition reimbursement
- Gym reimbursement
- Emergency assistance funds
- Paid time off
About the Company
- Goodwill Southern New England
Equal Opportunity
- Equal Opportunity Employer