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About the Role
We are seeking a practical, organized, and proactive Business Support (Technology and Workplace) Officer to provide essential facilities, workplace, and business support across Outward. This role is not a specialist IT position but requires confidence in using everyday technology and supporting colleagues with basic equipment and system queries. The postholder must be able to work independently, use initiative, prioritize competing requests, and follow issues through to completion.
Responsibilities
- Coordinate confidential waste, shredding, and records archiving processes.
- Administer the Amazon Business account, including user access and purchasing controls.
- Administer the main office telephone system and liaise with providers.
- Administer staff mobile phones and service phone contracts, maintaining records and reviewing usage.
- Issue and track laptops, mobile phones, and other equipment, maintaining asset records.
- Support colleagues with basic setup, connectivity, and troubleshooting queries.
- Coordinate office supplies, operational equipment, post, and deliveries.
- Liaise with facilities providers on office issues and service requests.
- Support safe working practices and emergency procedures within office environments.
Requirements
- Hands-on experience in a facilities, workplace, office support, or business support role.
- Experience coordinating practical office processes such as confidential waste, shredding, archiving, post, office supplies, equipment, or supplier queries.
- Confidence administering business accounts, systems, logs, or records accurately with strong attention to detail.
- Experience providing basic first-line IT or digital support, including issuing equipment and assisting colleagues with setup or troubleshooting.
- Good working knowledge of Microsoft Office, particularly Excel for tracking, record keeping, assets registers, logs, or reconciliations.
- Strong organizational and planning skills, with the ability to prioritize tasks, work independently, and follow issues through to completion.
- A proactive, solution-focused approach and the confidence to use initiative in a standalone officer role.
- Excellent communication skills, including the ability to explain practical or technical issues clearly to colleagues.
- Understanding of confidentiality, GDPR, and data protection principles.
- Must have access to a smartphone capable of receiving SMS messages and installing authentication apps.
- Right to Work in the UK. Visa sponsorship is not provided.
Skills
- Facilities management
- Workplace support
- Office administration
- Business support
- Record keeping
- Supplier management
- Basic IT support
- Microsoft Office (Excel)
- Communication skills
- Organizational skills
- Planning skills
- Problem-solving
Location
- Tottenham Hale, London, N17
Work Type
- Permanent
- Hybrid working may be considered
- Predominantly office based
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £35,405.22
Benefits
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
- Comprehensive Learning & Development Programme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured – Employee Assistance Programme
- Eye care Vouchers
- Flu Jab Reimbursement
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
About the Company
- For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London.
- Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs.
- We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.
- Outward is proud to be an accredited Living Wage Employer, committed to paying the Real Living Wage.
- We recognise the value of the work our teams do and are committed to ensuring fair pay that reflects the true cost of living.
Equal Opportunity
- We are committed to equal opportunities and welcome applications from all sections of the community.
- Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.
- Selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.
- As an employer aspiring to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
- Please indicate clearly at the beginning of your supporting statement if you have a disability and wish to be considered for an Offer Of an Interview (OOI).