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About the Role

Engineered Arts is seeking a hands-on technical generalist to ensure customer-facing robots deliver a 'wow' experience. This role involves diagnosing technical issues, operating robots at customer sites and trade shows, and maintaining the in-house robot fleet.

Responsibilities

Liaise with customers on venue requirements, including power, network connectivity, and physical setup.
Execute pre-shipment checks and pack robots safely for transit.
Perform return checks and maintenance on robots after transit.
Travel to customer premises or rental venues to set up, operate, and de-install robots.
Train customer stakeholders on safe robot usage and ongoing maintenance.
Provide on-site support during rental engagements to ensure optimal robot performance.
Serve as the first point of contact on the digital helpdesk, managing tickets from intake to resolution.
Remotely connect to customer robots to diagnose issues and coordinate fixes.
Organize spare parts with the production team and provide customers with repair instructions.
Travel on-site for complex issues requiring hands-on resolution.
Represent Engineered Arts at global trade shows and exhibitions.
Prepare booth services, set up exhibits, and manage pack-down for return shipping.
Engage with trade show visitors as an ambassador, explaining robot capabilities.
Own and maintain the in-house robot fleet, ensuring peak condition.
Manage hardware upgrades according to Design Change Notes.
Coordinate with mechanical, assembly, software, and embedded teams for upgrades.
Identify, document, and escalate persistent issues to the QA team for permanent fixes.

Requirements

Experience in a customer-facing technical role (field service, technical support, systems integration, AV, or similar).
Working knowledge of electronics fundamentals, including confident use of a multimeter and oscilloscope.
Hands-on mechanical assembly experience (professional or hobby).
Full UK driving licence.
Ability to travel globally without visa sponsorship (Europe, USA, UAE).
Excellent communication skills, both written and verbal.
Ability to absorb technical information quickly and relay it clearly.

Skills

Technical generalist
Customer-facing technical support
Electronics fundamentals
Multimeter usage
Oscilloscope usage
Mechanical assembly
Communication skills
Problem-solving
Trade show operations
Robot operation
Remote diagnostics
Helpdesk support
Python scripting (bonus)
Computer networking (bonus)
Robotics interest

Location

UK
Global travel required

Work Type

Field service
On-site support
Travel required

Experience Level

Not specified

Education Level

Not specified

About the Company

Engineered Arts is the leading manufacturer of full-size humanoid robots for entertainment, education, and communication.
Has 20 years of hardware and software development experience.
Robots sold in over 30 countries with customers like NASA, PwC, and Meta.
Ameca robot is known as 'the face of AI' and a social media success.
Mesmer range offers ultra-realistic animated figures.
Robots are used in museums, theme parks, visitor attractions, and universities for AI/robotics research.
Poised to enter the service robot segment with applications in front of house, reception, and information points.
Internal motto is 'Be Wow', focusing on fun, entertaining, or surprising experiences.

Equal Opportunity

AppDirect believes that innovation thrives in an environment that houses diversity of excellence, experience and thought.
Fosters an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity.
Strongly encourages applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.