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About the Role

The Strategic Partnerships team builds deep, long-term relationships with Whatnot sellers, guiding them to scale efficiently, elevate buyer experience, and innovate on the platform. This role sits at the intersection of partnership management, category strategy, and go-to-market execution. You will partner closely with Category Leads, Marketing, Trust & Safety, and Product teams to translate seller insights into action and ensure exceptional results for sellers and buyers. You will own a book of up to 200 sellers, applying a structured, data-informed approach to coaching, engagement, and performance improvement. By combining automation, AI-powered insights, and a deep understanding of seller behavior, you will help sellers reach key growth milestones and scale their business successfully on Whatnot. This role requires sharp and ruthless prioritization, strong operational judgment, and the ability to translate data into actionable outreach at scale. You will act as both strategist and operator, ensuring every seller receives the right level of guidance at the right time, while balancing efficiency and impact across your portfolio.

Responsibilities

Manage a scaled book of business, owning relationships with high-potential sellers and balancing proactive outreach with data-driven prioritization.
Drive growth and account health at scale using AI tools and analytics (Salesforce, ChatGPT, Gong) to identify performance trends, automate communication, and execute structured coaching programs.
Prioritize ruthlessly, focusing time and energy on sellers with the highest engagement potential and growth opportunity.
Deliver structured communication through scaled outreach campaigns, monthly education seminars, and automated growth treatments.
Leverage AI for insights and efficiency, utilizing Whatnot’s AI-enabled toolset to summarize seller performance, generate outreach content, and automate repetitive tasks.
Collaborate cross-functionally with Category Leads, Marketing, and Product to surface seller trends, share feedback, and align scaled interventions with category priorities.
Track, measure, and report by maintaining high data hygiene in Salesforce, logging outreach, treatments, and seller milestones.
Build scalable best practices by sharing insights, piloting learnings, and creating scaled comms templates.

Requirements

3–5+ years of experience in account management, partnerships, client success, or operations, ideally in ecommerce, marketplaces, or a creator platform.
Proven ability to manage a large, complex portfolio while driving measurable business outcomes.
A deep understanding of the UK market.
Advanced organizational and prioritization skills; capable of navigating competing demands with structure and focus.
Comfort with AI tools (ChatGPT, Salesforce automation, Gong AI, etc.) and demonstrated ability to use them to improve efficiency and decision-making.
Analytical mindset and strong command of metrics to diagnose performance and inform outreach.
Excellent communication skills for scaled messaging and seller engagement.
A high degree of ownership, accountability, and adaptability in a fast-moving environment.
Experience supporting SMBs or creators at scale through digital or AI-driven programs (Nice to Have).
Background in operational improvement, training, or coaching in a high-volume environment (Nice to Have).
Passion for live commerce, seller communities, and Whatnot’s core categories (collectibles, sports, fashion, vintage) (Nice to Have).

Skills

AI tools (ChatGPT, Salesforce automation, Gong AI)
Salesforce
Data analysis
Communication
Prioritization
Account management
Partnership management
Client success
Operations

Location

London, UK

Work Type

Remote
Co-located team

Experience Level

3-5+ years

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; Pension plans internationally
Monthly allowance to dogfood the app
16 weeks of paid parental leave + one month gradual return to work

About the Company

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.
We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy.
The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
Join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Equal Opportunity

Whatnot is proud to be an Equal Opportunity Employer.
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.