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About the Role
Improve the overall quality and strengthen governance of a large-scale IT outsourcing project. The role involves overseeing the project, supporting decision-making, managing risks, and driving quality improvement.
Responsibilities
- Conduct analysis based on KPIs and operational performance data to organize and provide information necessary for decision-making.
- Gain a comprehensive understanding of the entire service and provide information for decision-making regarding project priorities and resource allocation.
- Manage the backlog and control the execution status of improvement themes, PoCs, and derivative projects.
- Design governance models for service management and promote continuous improvement.
- Analyze issues and risks, prioritize them, and propose improvements based on return on investment.
- Create management reports integrating quality, cost, risk, and improvement status.
- Manage and visualize the progress, issues, and risks of cross-cutting projects and derivative projects.
- Manage quality indicators (KPIs/KGIs), conduct quality reviews, and follow up on improvement plans.
- Conduct regular meetings, manage Decision Logs and Action Logs, and improve communication.
- Support the standardization of knowledge management and document operations.
Requirements
- Project management experience as a PM or PMO.
- Experience in issue management, risk management, regular operations, and creating management reports.
- Experience coordinating with multiple stakeholders, including customers, internal stakeholders, and vendors.
- Ability to identify issues proactively and drive projects through to completion while involving stakeholders.
- Fluent Japanese, with the ability to communicate complex business issues accurately and smoothly both orally and in writing.
- Conversational English, with basic reading and writing level, with the ability to hold everyday conversations, read and write simple texts, and understand and respond to basic business communications.
- Knowledge or practical experience with ITSM/ITIL.
- PMO experience in large-scale outsourcing projects.
- Experience in quality control, including QA, reviews, and standardization promotion.
- Experience in KPI/KGI design and improvement activities in operational services.
- Experience in infrastructure operations, cloud operations, and application operations projects.
Skills
- KPI analysis
- Operational performance analysis
- Decision-making support
- Project management
- Risk management
- Quality improvement
- Backlog management
- Governance design
- Service management
- Continuous improvement
- Issue prioritization
- Return on investment analysis
- Management reporting
- Progress visualization
- Quality indicator management
- Quality reviews
- Meeting facilitation
- Knowledge management
- Document operations
- Stakeholder coordination
- ITSM/ITIL
- Quality control
- QA
- Reviews
- Standardization
- KPI/KGI design
- Infrastructure operations
- Cloud operations
- Application operations