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About the Role

As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs. This role is both commercial and technical, and our Customer Success team is measured on Net Dollar Retention. You will be responsible for managing a portfolio of Corporate & Enterprise accounts.

Responsibilities

Develop clear Success & Value Realisation plans, managing champions and aligning stakeholders to deliver business outcomes for the customer.
Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment, driving ARR and reducing risks across your portfolio.
Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.
Deliver awe-inspiring presentations, provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
Lead the development of the Pigment community through thought leadership, events, and developing best practices.
Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.

Requirements

Significant experience in customer success, account management, or a similar role within a software/SaaS company.
Proven track record of effectively managing a broad range of Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion.
Experience with AI customer engagement strategies, automation technologies and platforms.
Strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion.
Curiosity in new technology adoption and enjoy working with best in class Products.
Excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.
Outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels.
Results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment.
Fluent both French and English.
Self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams.
Background checks are conducted in accordance with applicable laws and regulations, including verification of employment history, education, and, where legally permitted, criminal records. Checks are conducted lawfully prior to contract signing, with candidate consent, and information is treated confidentially.

Skills

AI customer engagement strategies
Automation technologies
Commercial mindset
Analytical skills
Communication skills
Interpersonal skills
Problem-solving
French
English

Location

New York
San Francisco
Toronto
Paris
London
Austin

Work Type

Hybrid
Onsite

Experience Level

Significant experience

Benefits

Competitive package
Health insurance with Alan Blue entirely free for you and your family
Weekly Lunch and Lunch vouchers (Swile card)
Subscription to Egym Wellpass for full access to gyms, studios, and wellness spaces across France
Trust and flexible working hours
One company offsite every year
Brand new offices
High-end equipment

About the Company

Pigment is the AI-powered business planning and performance management platform built for agility and scale.
We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally.
Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team.
If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.
Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.
Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission.
Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment.
Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations.

Equal Opportunity

Pigment is an equal opportunity employer.
We believe diversity is a strength and fosters innovation.
We are committed to enabling everyone to feel included and valued at the workplace.
All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.
We may process your personal data in accordance with our HR Data Protection Notice.