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About the Role

Execute end-to-end operational activities for the wholesale channel, ensuring business needs are met and customers receive a first-class service.

Responsibilities

Onboard new customers and ensure timely setup with the finance team.
Send order confirmations to customers/partners in accordance with business policy.
Liaise with Customers & DC on special outbound requirements, including booking deliveries.
Provide data enrichment to key customers.
Manage POS for new customers and service POS demands in season.
Create, manage, and update delivery schedules for customers/partners.
Manage customer POs and agree on extensions where required.
Run weekly reports for assigned territory detailing KPIs on delivery status.
Allocate and manage in-season orders.
Implement end-of-season order changes (replacements, cancellations).
Action returns, providing authorization codes for DC receipt to ensure credit worksheet is updated.
Track returns to ensure timely processing.
Perform general customer service tasks.
Support the sales team during sales campaigns.
Liaise with the Merchandising team to review the Wholesale fulfilment tracker and support task delegation to the MAA team.
Track intake daily and monitor launch position.
Allocate stock in line with launch targets.
Manage workflow from allocation to pick & pack at the DC.

Requirements

Educated to degree level or equivalent, ideally in Business, Merchandising, or Fashion Retail.
2-3 years of experience in a multi-channel business that includes wholesale.
Strong numerical capability, accuracy, and good attention to detail.
Strong Excel and MS Office skills.
Proven analytical and problem-solving skills.
Ability to proactively manage workload, prioritizing when necessary.
Excellent written and verbal communication skills.
Strong team-working skills, able to build positive cross-functional relationships.
High initiative and good decision-making skills.
Keen to progress career in a growing company.
Information completed to a high level of accuracy.

Skills

Excel
MS Office
Analytical skills
Problem-solving skills
Communication skills
Team working skills
Decision-making skills

Location

UK
International

Work Type

Hybrid working
3 days in the office

Experience Level

2-3 years experience

Education Level

Degree level or equivalent

Benefits

Quarterly/Annual bonus opportunity
Hybrid working - 3 days in the office
Up to 25 days holiday per annum plus bank holidays
2 extra paid days off per year to volunteer
50% discount
Subsidised BUPA Dental Insurance
Healthcare cash plan
Life Assurance
Interest-free season ticket loan
Pension Contribution

About the Company

White Stuff was established in 1985.
Sells women’s and men’s clothing, accessories, and homeware.
Features original prints designed in-house, intricate details, and considered design touches.
People are at the heart of the brand.
Sociable, talented, and like-minded team.
Non-hierarchical and non-political business approach.
Encourages entrepreneurial ideas and accountability at all levels.

Equal Opportunity

All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.