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About the Role
This role provides operational HR support and coordination across the employee lifecycle, supporting People Partners in employee relations activities. It ensures HR processes are administered efficiently, accurately, and in accordance with company policies and employment legislation, aiming to deliver a high-quality employee and manager experience.
Responsibilities
- Act as a first point of contact for routine employee and manager queries, escalating complex or high-risk matters to the People Partner.
- Support the coordination of employee relations processes including disciplinary, grievance, capability, absence, flexible working and redundancy consultations.
- Draft letters, invitations, outcome documents, consultation packs and employee communications.
- Schedule meetings, coordinate diaries and prepare case documentation.
- Attend meetings and provide accurate and professional note-taking support.
- Maintain employee relations trackers, case records and audit documentation.
- Ensure all employee relations processes are administered consistently and in line with company policy and employment legislation.
- Coordinate family leave, maternity, paternity, adoption and shared parental leave processes.
- Support employees and managers throughout leave periods and return-to-work arrangements.
- Administer flexible working requests and associated documentation.
- Escalate complex or precedent-setting cases to the People Partner.
- Support restructuring, TUPE and organisational change projects through preparation of documentation, employee communications and process coordination.
- Coordinate consultation meetings and maintain accurate project records.
- Support data gathering and reporting requirements.
- Support onboarding and offboarding processes.
- Assist with employment contract preparation where needed and contractual changes.
- Coordinate probation reviews and employee lifecycle documentation.
- Work collaboratively with People Operations to ensure employee records remain accurate and up to date.
- Support annual salary review and bonus processes through administration and communications.
- Support benefit enrolment and employee communications relating to reward initiatives.
- Coordinate data validation and processing activities with the relevant teams.
- Identify opportunities to improve HR processes, documentation and employee experience.
- Support People projects and initiatives as required.
- Contribute to audits and compliance activities.
Requirements
- Previous experience in a People Advisor or equivalent generalist HR role.
- Experience supporting employee relations processes and case administration.
- Strong understanding of UK employment law and HR best practice.
- Strong organisational skills and attention to detail.
- Excellent written communication and document drafting skills.
- Strong stakeholder management skills with the ability to build credible working relationships.
- Ability to prioritise and manage multiple activities simultaneously.
- Experience within a professional services or corporate environment (desirable).
- Exposure to organisational change, consultation processes or TUPE administration (desirable).
- Experience using HR systems such as SuccessFactors (desirable).
Skills
- Employee Relations Support
- Family Leave & Flexible Working Coordination
- Organisational Change Support
- Employee Lifecycle Administration
- Reward & Annual Processes Support
- Continuous Improvement Identification
- UK employment law
- HR best practice
- Organisational skills
- Attention to detail
- Written communication
- Document drafting
- Stakeholder management
- Prioritisation
- Time management
Location
- London
Work Type
- Full-time
- Fixed-term contract
Experience Level
- Previous experience in a People Advisor or equivalent generalist HR role
About the Company
- Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis.
- Our UK business is headquartered in London, with over 1,300 specialists across 16 offices in the UK and Ireland.
Equal Opportunity
- Colliers is proud to be an equal opportunities employer. We do not discriminate based on age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour, nationality and ethnic or national origins); religion or belief; sex; or sexual orientation. We also value diverse experience and neurodiversity.
- As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step-free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history.
- We make reasonable adjustments in line with the Equality Act 2010.