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About the Role
This role leads AI-enabled product design initiatives across key Cisco Networking platforms and products, shaping experiences from discovery through launch and continued iteration. Your work will turn ambiguous AI, ML, automation opportunities into clear product concepts, flows, prototypes, and shipped experiences that help customers understand what is happening, decide what to do, and act with confidence. A key part of the role is defining reusable UX patterns for AI explanations, user control, review, correction, feedback, and intelligent interactions, so intelligent systems feel understandable, trustworthy, and useful across the portfolio. You will translate user goals into design direction, data models, telemetry requirements, and model training needs, connecting customer value to the technical systems behind it. In close partnership with cross-functional platform teams, this role shapes both the customer-facing experience and the AI behaviors, automation, and system logic behind useful, trustworthy products.
Responsibilities
- Lead AI-enabled product design initiatives across key Cisco Networking platforms and products.
- Shape experiences from discovery through launch and continued iteration.
- Turn ambiguous AI, ML, automation opportunities into clear product concepts, flows, prototypes, and shipped experiences.
- Define reusable UX patterns for AI explanations, user control, review, correction, feedback, and intelligent interactions.
- Translate user goals into design direction, data models, telemetry requirements, and model training needs.
- Shape customer-facing experiences and AI behaviors, automation, and system logic in partnership with cross-functional teams.
Requirements
- Portfolio demonstrating shipped AI-powered, ML-enabled, automation-heavy, or data-intensive product experiences, including complex customer journeys, data visualization, and decision-support interfaces.
- 10+ years of professional product design experience with enterprise, platform, or technical products.
- Experience designing and shipping customer-facing AI-enabled products, including generative AI, ML-powered, or other intelligent product experiences in production.
- Experience designing adaptive experiences that respond to different personas, workflows, and customer contexts.
- Experience translating user goals into product flows, prototypes, telemetry needs, data requirements, or model-related design requirements.
Skills
- Product and systems thinking across complex customer journeys, personas, workflows, and ecosystems.
- Technical fluency with AI, data science, platform, and engineering partners.
- Designing for trust, control, personalization, review, feedback, adoption, and responsible failure states.
- Mentoring designers, raising craft quality, and improving design collaboration.
- Using modern AI tools, prototyping, research, lean UX, and measurable outcomes.
Location
- U.S.
- Canada
Work Type
- Full-time
Experience Level
- 10+ years of professional product design experience
Salary/Compensations
- $169,300.00 - $237,200.00 (U.S. and/or Canada)
- $194,600.00 - $328,600.00 (New York City Metro Area)
- $179,000.00 - $294,000.00 (Non-Metro New York state & Washington state)
Benefits
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year for non-exempt employees
- Flexible vacation time off program for exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- Eligibility to receive grants of Cisco restricted stock units
- Annual bonuses for non-sales roles
- Performance-based incentive pay for sales roles
About the Company
- Cisco Networking is an industry leader providing intelligent network solutions for organizations to securely connect users, devices, applications, and workloads everywhere.
- We empower organizations everywhere - from local libraries to global hotels, hospitals, manufacturers, and more - to focus on their mission and have technology that simply works.
- Network Platform Experiences, part of Cisco Networking UX, shapes platform-wide experiences that help customers understand, manage, and act across their networks.
- The team’s work supports Cisco Networking’s broader portfolio by creating shared patterns for recommendations, automation, agentic workflows, predictive insights, and data-rich intelligence experiences.
- We work closely with product, engineering, data, AI, and platform partners to make advanced technical capabilities useful, trustworthy, and shippable.
- At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
- We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
- These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
- Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
- We work as a team, collaborating with empathy to make really big things happen on a global scale.
- Because our solutions are everywhere, our impact is everywhere.
- We are Cisco, and our power starts with you.