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About the Role
As a representative of ISJ, you will thoroughly prepare, accurately grasp customer needs, and correctly communicate ISJ policies. You will be responsible for a deep understanding of ISJ service contract (ULSA) details and internal approval/operational processes. This role involves developing and executing action plans to achieve sales targets, driving contract negotiations, and providing post-contract follow-up. You will collaborate closely with all company levels and relevant departments (Sales Ops, Field Service, Legal, Finance, etc.) to promote and manage contracts. You will lead the resolution of complex, cross-departmental issues and engage in constructive, proactive discussions with internal and external stakeholders.
Responsibilities
- Thorough preparation, customer needs assessment, and ISJ policy communication.
- Explanation and operation of service contract details and operational processes.
- Leading contract proposals, execution, renewals, and after-sales service.
- Clarifying contract requirements and promoting efficiency in contract operations through collaboration with relevant departments.
- Rapid negotiation and agreement on discounts and special conditions.
- Analysis of processes and issues, and devising cross-functional solutions.
- Internal approval (resolution) processes, compliance checks, and document creation.
- Contract schedule management and deadline adherence.
- Building and maintaining trust with customer departments, and submitting regular progress and improvement reports.
Requirements
- Native-level Japanese proficiency.
- Negotiation, communication, and analytical skills.
- Ability to independently lead complex, cross-departmental tasks and maintain excellent communication with multiple internal and external stakeholders.
- Ability to implement clear and impactful communication with various levels, including management.
- Independent decision-making and problem-solving abilities that contribute to business priorities.
- Proactively drive knowledge sharing and business improvement activities.
- Embody integrity, ownership, agility, creativity, continuous improvement, trust and respect from internal and external parties, and leadership.
Skills
- Negotiation
- Communication
- Analysis
- Leadership
- Problem-solving
- Interpersonal skills
Location
- Remote
Work Type
- Remote
- Onsite (when requested)
Experience Level
- Professional 4 (11)
Education Level
- University degree or higher (preferred)
- Degree in Biomedical Engineering or Electrical Engineering (preferred)
Benefits
- Regular training and self-development opportunities
- Utilization of external seminars
- Development through team meetings, performance reviews, and one-on-one meetings
About the Company
- At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
- As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
- Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
- Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Equal Opportunity
- Our company conducts fair recruitment selection based solely on aptitude and ability for all applicants in accordance with laws and regulations.
- This position may be hired at a different level than the job level described herein, depending on business needs and the experience, knowledge, and skills of the candidate.
- Compensation will be determined primarily based on the hired job level and the candidate's qualifications, in accordance with applicable laws.