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About the Role

As a Senior Delivery Manager for the Expert Services team, you will own the critical early phase of the customer lifecycle, onboarding Braze’s new clients. You will be responsible for rapidly understanding each client’s business requirements and driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible. Working alongside Customer Success Managers and Solutions Architects, you’ll project manage the delivery of many onboardings against both CRM and technical requirements to achieve key client milestones efficiently.

Responsibilities

Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value
Maintain and manage internal stakeholders in support of fostering a cohesive and compelling customer experience
Engage with customer stakeholders to quickly understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users
Effectively deliver engaging enablement training and workshops on both strategic and technical topics
Take ownership of technical workstreams in onboarding projects and work directly with client-side product and engineering stakeholders
Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations
Help drive early adoption, setting KPIs and success metrics for ROI
Advocate customer business use-cases to product development
Understand and document client scope, integration approaches and stakeholder roles & hierarchy to ensure successful transitions to the Customer Success Manager team after onboarding
Contribute to the design and improvement of processes and materials that enhance efficiency and customer experience during onboarding
Where required, coordinate effectively with client agencies and third parties to drive desired outcomes

Requirements

5+ years experience in a client-facing work environment
Experience with project management and preferably technical implementation
Have a high level of intellectual curiosity and the ability to constantly learn
Excellent analytical, problem diagnosis and creative problem-solving skills with the desire and ability to identify, and help implement changes
Strong listening and verbal communication skills: you will need to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails
Ability to manage conflicting priorities and thrive in a fast-paced environment
You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
Demonstrated interest/experience in one or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc.)

Skills

SaaS
Mobile
APIs
Marketing Automation
Direct Marketing
Analytics
Programming (HTML etc.)
Project Management
Technical Implementation
Intellectual Curiosity
Analytical Skills
Problem Diagnosis
Creative Problem-Solving
Listening Skills
Verbal Communication Skills
Collaboration
Motivation

Location

New York
Austin
Berlin
Bucharest
Chicago
Dubai
Jakarta
London
Paris
San Francisco
São Paulo
Singapore
Seoul
Sydney
Tokyo

Work Type

Hybrid

Experience Level

5+ years

Salary/Compensations

Competitive compensation that may include equity

Benefits

Comprehensive benefits plans covering medical, dental, vision, life, and disability
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.