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About the Role
Provide support to the Wickes FM Network, reporting to the Operations Manager. Deliver the highest levels of customer service by maintaining a central hub of relevant and accurate data.
Responsibilities
- Work alongside the Wickes FM team in a support role to learn about all aspects of the FM role.
- Provide Wickes FMs with administrative support and field phone calls during periods of leave.
- Provide support and advice to the Helpdesk as and when required.
- Update and assist in closing actions from compliance documentation and Health & Safety Audits.
- Report to the Operations Manager regarding Wickes Compliance/actions.
- Ensure all statutory documentation is in place and request where necessary.
- Instruct works and quotes for remedial works highlighted in compliance documents and Health & Safety audits within agreed authorisation limits, ensuring FM and Operations Manager approval beforehand where required.
- Manage the tracking and uploading of Insurance Inspection documentation for properties managed by Facilities Managers.
- Monitor and report on Vantify job data, including P2P jobs/service provider values and quote approvals.
- Spend time with key head office departments to understand the corporate supply chain process, management agreement, service offered, key policies and procedures, legislation relating to handling client monies, and the roles undertaken in Client Accounting, Credit Control, and Treasury.
- Advise Property Management teams of Wickes FM Team holiday arrangements.
- Monitor and update all client portals as required.
- Assist with compiling necessary site documentation such as Emergency Plans, Waste Registers, and upload to relevant systems.
- Coordinate Wickes FM Team travel.
- Manage the Wickes heating control system.
- Create operational reports frequently, as agreed with the client.
- Hold regular meetings with the Wickes FM team to ensure adherence to contractual KPIs.
- Adhere to all FM+ basic and operational expectations.
- Compile monthly open commitment reports.
- Ensure purchase order commitments are closed as required on a regular basis.
- Perform other ad hoc duties as and when required, including SMR/FM post and stationery requirements.
Requirements
- Proficient on Microsoft packages including Word, Excel, and PowerPoint.
- Ability to prioritise workload.
- Good organisation skills.
- Attention to detail.
- Ability to work independently and as part of a team.
- Previous administrative experience.
Work Type
- Full-time
Benefits
- Refer to Benefits Booklet for more information.