Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this 【Waldorf Astoria Tokyo Nihonbashi】Front Office Manager role.
Rezi rewrites your resume against Hilton's job description. Free.
Tailor your resume to this 【Waldorf Astoria Tokyo Nihonbashi】Front Office Manager role.
Rezi rewrites your resume against Hilton's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the 【Waldorf Astoria Tokyo Nihonbashi】Front Office Manager posting at Hilton — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the 【Waldorf Astoria Tokyo Nihonbashi】Front Office Manager posting at Hilton — free, in seconds.
About the Role
Oversee the daily operations of the front office and guest services teams, ensuring all guests receive outstanding service. Manage check-in/check-out processes, resolve guest concerns, and lead front desk agents and guest service representatives to meet service standards. Deliver memorable experiences that enhance every guest's stay.
Responsibilities
- Oversee Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards.
- Monitor guest satisfaction, address service issues, and guide the team to implement improvements.
- Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth.
- Provide regular updates and training to ensure the team is informed of hotel offerings, services, and local attractions.
- Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
- Review VIP reservations and ensure an elevated and seamless check-in and check-out experience.
- Supervise and support front office team members, monitor performance, provide coaching, and foster a positive work environment.
Requirements
- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership and team management skills, with the ability to inspire and motivate staff.
- Excellent communication and interpersonal skills, with a guest-centric approach.
- Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
- Proficiency in hotel property management systems (PMS) and front office operations.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
Skills
- Leadership
- Team Management
- Communication
- Interpersonal Skills
- Guest Service
- Problem-Solving
- Attention to Detail
- Hotel Property Management Systems (PMS)
- Front Office Operations
Work Type
- Full-time
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40 USD/night through the Go Hilton travel program.
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares.
- Dedicated caregiving concierge services.
- Crisis Concierge for practical support and emotional care during times of loss.
- Free counseling and support through Employee Assistance Program (EAP) for eligible Team Members.
- Variety of health plans covering checkups, dental cleanings, and glasses.
About the Company
- Hilton is a global leader in hospitality, having welcomed over 3 billion guests worldwide.
- The company's founding vision is to fill the earth with the light and warmth of hospitality.
- Hilton has an award-winning culture, recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton offers a suite of world-class brands and is committed to setting new standards for the future of travel.
- Hilton supports Team Members' journeys, whether starting a career or exploring something new.
- Hilton invests in Team Members' wellbeing, offering exceptional care, perks, and benefits.