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About the Role

You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance. You will assess training needs, design and update training courses, and manage training budgets to ensure maximum return on investment. As a Learning & Development Manager/L&D Assistant Manager/L&D Supervisor, you’re not just managing training initiatives for hotel team members – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards, inclusive of topics such as harassment-free workplace, diversity, new team member orientation, leadership, and service.
Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements.
Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs.
Track, maintain, and audit individual team member training records using designated systems and tools.
Manage and monitor department-specific training programs such as alcohol awareness, food safety, job skills checklists, and educational assistance.
Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Requirements

Minimum 3 years in L&D or HR, with a strong track record in designing, delivering, and evaluating training programs.
Skilled in instructional design, adult learning principles, and modern training methods (e.g., e-learning, blended learning).
Proficient in assessing training effectiveness and aligning programs with business goals.
Experienced with Learning Management Systems (LMS), digital training tools, and Microsoft Office.
Strong verbal and written skills; able to engage and motivate diverse teams.
Committed to continuous learning and staying updated on emerging training trends.
Proven ability to work cross-functionally to identify needs and support performance improvement.
Capable of managing training teams and multiple projects effectively.

Skills

Instructional design
Adult learning principles
Modern training methods
E-learning
Blended learning
Assessing training effectiveness
Aligning programs with business goals
Learning Management Systems (LMS)
Digital training tools
Microsoft Office
Verbal skills
Written skills
Team motivation
Continuous learning
Cross-functional collaboration
Project management

Experience Level

Minimum 3 years

Education Level

Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.

Benefits

110 nights of deeply discounted travel, with room rates as low as $40 USD/night
Employee stock purchase program (ESPP) with a 15% discount
Dedicated caregiving concierge services
Crisis Concierge for practical support and emotional care
Free counseling and support through Employee Assistance Program (EAP)
Variety of health plans

About the Company

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
Come for the job, stay for the career—and help us make every stay a little more magical.
Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.