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About the Role
You will lead the sales team and ensure that the hotel’s revenue targets are met. This role involves developing and implementing sales strategies, building relationships with key clients, and overseeing the daily operations of the sales department. As a Director of Sales, you’re not just driving revenue growth across all hotel segments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Develop and implement revenue-driving sales strategies across group, business transient, leisure transient, and catering segments, aligned with the hotel’s commercial goals and strategic plan
- Contribute to achieving revenue targets and profitability goals by optimizing pricing, improving business mix, and guiding forecasting accuracy
- Facilitate regular strategy and performance meetings while contributing to long-range commercial planning through analysis of performance trends, market shifts, and revenue opportunities
- Collaborate with revenue and marketing leaders to align sales tactics with pricing, distribution, and promotional strategies, and to support forecasting and rate strategies
- Engage with Hilton Worldwide Sales, Convention and Visitors Bureaus (CVBs), third-party travel partners, and key clients to drive demand, improve conversion, and support high-impact site visits and pre-convention meetings
- Track market and competitor activity to inform strategy and help maintain competitive positioning in group and transient segments
- Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs
Requirements
- Degree qualifications in Business Management or equivalent
- At least 5 years of experience in managing a hospitality proactive sales role preferred
- Minimum 5+ years in a revenue-generating or commercial role within hospitality or travel
- Proven experience managing and developing high-performing sales or commercial teams
- Skilled in creating and presenting sales strategies to senior executives and stakeholder groups
- Proficient in analyzing departmental financial data to inform strategic decisions
- Demonstrated ability to identify and capitalize on new business opportunities
- Experience working in matrixed environments across departments
- Experience in multi-complex hotel or travel operations
- Technical Proficiency in hotel management software (e.g., Delphi, Salesforce, OnQ, Market Planner Survey systems) is a plus
Skills
- Sales strategy development
- Revenue management
- Forecasting
- Pricing optimization
- Business analysis
- Stakeholder relationship management
- Market analysis
- Competitor analysis
- Team leadership
- Performance management
- Professional development
- Talent recruitment
- Financial data analysis
- Strategic decision-making
- Business development
- Matrixed environment collaboration
- Hotel management software proficiency
Experience Level
- 5+ years in a revenue-generating or commercial role within hospitality or travel
- At least 5 years of experience in managing a hospitality proactive sales role preferred
Education Level
- Degree qualifications in Business Management or equivalent
Benefits
- 110 nights of deeply discounted travel at world-class hotels
- Employee stock purchase program (ESPP) with a 15% discount
- Dedicated caregiving concierge services
- Crisis concierge for practical support and emotional care
- Free counseling and support through Employee Assistance Program (EAP)
- Variety of health plans covering medical, dental, and vision
About the Company
- Hilton is a global leader in hospitality, having welcomed over 3 billion guests worldwide.
- The company's founding vision is to fill the earth with the light and warmth of hospitality.
- Hilton has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- The company offers a suite of world-class brands and is committed to setting new standards for the future of travel.
- Hilton supports Team Members' careers, from starting out to exploring new opportunities.