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About the Role
The Reservations Manager / Assistant Manager takes responsibility for the group's sales and planning functions, as well as managing and leading the hotel’s reservations team. This role is crucial for delivering memorable guest experiences.
Responsibilities
- Assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage.
- Process rooming lists, billing requirements, and special requests, and facilitate communication between meeting planners, housing bureaus, and internal departments.
- Monitor reservations activity and support rate and occupancy strategies to maximize revenue.
- Handle reservation requests and provide service to team members and customers.
- Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership.
- Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.
Requirements
- Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.
- Strong administrative, organizational, and time management skills.
- Excellent communication and presentation skills, both written and verbal.
- High attention to detail with the ability to manage multiple priorities.
- Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft Office.
- A commercial mindset with the ability to identify and act on revenue opportunities.
- A positive, adaptable attitude with a commitment to team success and guest satisfaction.
Skills
- Reservations management
- Revenue management
- Hotel operations
- Leadership
- Administrative skills
- Organizational skills
- Time management
- Communication skills
- Presentation skills
- Attention to detail
- Microsoft Office proficiency
- Hotel systems proficiency (OnQ PM, R&I, Delphi, IDeaS GRO v3)
Experience Level
- Leadership capacity
Benefits
- 110 nights of deeply discounted travel at world-class hotels ($40 USD/night rate through Go Hilton travel program).
- Employee Stock Purchase Program (ESPP) with a 15% discount on Hilton shares.
- Dedicated caregiving concierge services.
- Crisis Concierge for practical support and emotional care during times of loss.
- Free counseling and support through Employee Assistance Program (EAP) for eligible Team Members.
- Variety of health plans covering checkups, dental, and vision.
About the Company
- Hilton is a global leader in hospitality with a founding vision to fill the earth with the light and warmth of hospitality.
- The company has welcomed over 3 billion guests worldwide.
- Hilton has an award-winning culture, recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton offers a suite of world-class brands and is setting new standards for the future of travel.
- Hilton supports Team Members' careers, from starting out to exploring new opportunities.