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About the Role
As an Implementation Consultant at Deliverect, you will play a pivotal role in driving our success by guiding key customers through a seamless technical implementation process. Your direct engagement and technical expertise will be crucial in ensuring the successful adoption of our solutions, fostering long-term client relationships, and directly contributing to Deliverect's growth and impact.
Responsibilities
- Lead and manage multiple, complex implementation projects for a diverse range of clients (SMB, Mid-Market) managing timelines and client expectations while making decisions on project execution and escalating significant scope changes.
- Deliver comprehensive training sessions to clients and partners, equipping them with the knowledge and tools to effectively utilize the Deliverect platform.
- Provide hands-on support during and post-implementation to resolve technical issues.
- Act as a trusted technical advisor, configuring the Deliverect platform to align with specific client needs and delivering customised solutions using deep knowledge of our product suite and integration capabilities.
- Identify, diagnose, and resolve technical issues encountered during implementation, escalating complex problems to Engineering or Product teams and ensuring timely resolutions for clients.
- Collaborate closely with internal Sales, Customer Success, and Product teams to relay client feedback and contribute to the continuous improvement of our implementation workflows and platform enhancements.
Requirements
- Fluency in English is required & any additional languages are a plus.
- 1 - 3 years of experience in a client-facing technical role, such as an Implementation Consultant, Onboarding Specialist or Technical Account Manager, preferably within a SaaS company.
- A proven track record of successfully delivering technical solutions and managing projects for SMB, mid-market or enterprise clients.
- Strong communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
- Great troubleshooting and problem-solving skills, with a proactive mindset to thrive in a fast-paced and dynamic environment.
- Knowledge of REST APIs, webhooks, and token authentication.
- Familiarity with logging and error monitoring tools (e.g., Grafana, Sentry) and the ability to delve into logs to troubleshoot.
- Experience with CRM platforms (e.g., HubSpot) and ticketing systems (e.g., Zendesk) is preferred.
- Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
- Certain roles may require a background check as a condition of employment.
- An Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications.
Skills
- REST APIs
- Webhooks
- Token authentication
- Logging
- Error monitoring tools
- Grafana
- Sentry
- CRM platforms
- HubSpot
- Ticketing systems
- Zendesk
Location
- European office
- Remote
Work Type
- Full-time
- Hybrid
- Remote
Experience Level
- 1 - 3 years
Benefits
- Dedicated learning budget
About the Company
- At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions.
- We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere.
- Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
- The Implementation & Consultation team at Deliverect is a dedicated group of seasoned professionals committed to driving unparalleled success for enterprise businesses.
- Leveraging a deep understanding of large-scale needs, we craft seamless technical integration plans that streamline processes, reduce errors, and elevate operational efficiency, directly contributing to our clients' ambitious business goals.
- Our holistic approach encompasses expert project management, technical proficiency, and continuous improvement, ensuring quality while we collaborate closely with customers to tailor our services to their unique requirements.
- At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally.
- We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
- Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
- Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
- Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
- Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
- Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
- Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Equal Opportunity
- We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed.
- We strongly encourage applications from underrepresented groups.