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About the Role
Serve as the connective tissue between clients, Client Success, Product, Operations, and Brand to build an exclusive community for senior travel, expense, finance, and procurement leaders. Create white-glove client experiences, lead the Premier Client Advisory Board, and develop programs that deepen relationships, increase adoption, and build long-term advocacy. Advise clients on optimizing their programs and navigating complex topics like NDC, travel and expense transformation, premium service delivery, and global program design.
Responsibilities
- Build and lead an exclusive Navan Premier community for senior travel, expense, finance, procurement, and operations leaders.
- Design and host white-glove experiences, including executive dinners, private briefings, peer roundtables, client summits, and destination events.
- Lead the Navan Premier Client Advisory Board, creating an engaged group of strategic clients who influence product direction, share best practices, and become active advocates for Navan.
- Develop trusted relationships with Premier clients throughout the post-sale lifecycle, partnering with Client Success and Account Management to strengthen adoption, engagement, retention, and growth.
- Advise clients on complex global travel and expense programs, including policy design, VIP service, supplier strategy, NDC, payments, duty of care, reporting, and change management.
- Serve as the voice of Premier clients internally, translating their feedback and program needs into actionable recommendations for Product, Operations, Service, and Client Success.
- Represent Navan Premier at client and industry events, creating thought leadership and peer-learning opportunities that build credibility and strengthen the community.
Requirements
- 10+ years of experience in corporate travel, travel and expense program leadership, client advisory, consulting, or a related discipline.
- Direct experience as a Travel Manager, Global Travel Director, Head of Travel and Expense, or leader of a complex global travel and expense program.
- Experience working within a leading professional or financial services organization (e.g., global law firm, investment bank, private equity firm, asset manager, or management consultancy) is required.
- Deep knowledge of complex travel programs, including premium and VIP service, policy design, supplier strategy, NDC, duty of care, payments, corporate cards, and expense management.
- Executive presence and the ability to earn the trust of senior travel buyers, finance and procurement leaders, partners, managing directors, and C-suite executives.
- Experience building senior professional communities, client councils, or executive networks and delivering highly curated, white-glove events.
- Candidates should be based in, willing to relocate to, or able to travel frequently to London or New York City.
- The role requires extensive domestic and international travel to meet with clients and attend or host industry and community events.
Skills
- Client-focused
- Community building
- Client advisory
- Executive presence
- Relationship management
- Program management
- Travel and expense optimization
- NDC
- Premium service delivery
- Global program design
- Thought leadership
Location
- London
- New York City
Work Type
- Full-time
- Hybrid
- Onsite
Experience Level
- Senior
- 10+ years
About the Company
- Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role.
- All final decisions are made by human recruiters and hiring managers.
- Metaview does not automatically reject candidates or make final hiring decisions.
- Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
- If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here.
- Your decision to do so will not affect how your candidacy is evaluated.
- Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.