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About the Role
Assist and oversee the day-to-day operations of the Front Office team, ensuring smooth and efficient hotel operations with a high level of customer service. Actively resolve guest complaints and challenges, process check-ins/check-outs, and coordinate emergency situations.
Responsibilities
- Assist and oversee the day-to-day operations of the Front Office team
- Supervise and monitor team members with true leadership ability that motivates the entire team
- Ensure the smooth and efficient running of the Hotel's operation in absence of the Director of Operations & Front Office Manager with a high level of customer service provided at all times
- Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation
- Process and assist with check-in and check-out of guests
- Respond to and coordinate emergency situations
Requirements
- Relevant experience in the hotel industry
- Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office
- Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
- Ability to navigate through change and provide quick thinking solutions should problems arise
- Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
- Clear and confident communication skills – both written and verbal
- Availability to work on a rotating roster including morning, evening and overnight shifts
- Hold a valid Responsible Service of Alcohol, CPR & First Aid certificate
- Full working rights in Australia
Skills
- Opera/Opera Cloud
- Microsoft Outlook
- Microsoft Office
- Leadership
- Customer Service
- Problem-Solving
- Communication (Written and Verbal)
Location
- Sydney City
Work Type
- Part-Time
- Permanent
Experience Level
- Duty Manager
- Front Office Supervisor
Benefits
- Work Your Way
- Learn Your Way
- Benefits Your Way
- Opportunity to contribute and feel pride in making a difference
- Work alongside passionate industry professionals
- Mentorship from experienced Accor Hospitality professionals
About the Company
- Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries.
- More than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.
- Creating innovative lifestyle experiences through 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
- Shaping the hospitality of tomorrow and inspiring new ways to experience the world.
Equal Opportunity
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
- We offer reasonable adjustments to support you.
- If you require an adjustment to be made during the recruitment process, you're welcome to let us know.