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About the Role
As part of our support team for market-leading funeral director ERP software, you will independently handle customer inquiries. You will also develop a strong understanding of our processes and actively contribute to the structure and further development of our support.
Responsibilities
- Handle support inquiries in a structured and solution-oriented manner via our ticket system, email, and potentially phone.
- Analyze customer issues (e.g., application questions, configurations, data or process logic) and develop appropriate solutions.
- Independently prioritize tasks, maintain an overview even with high volume, and communicate clearly and transparently with customers.
- Coordinate closely with colleagues, product, and technical teams, and escalate issues structurally when necessary.
- Document solutions comprehensibly and actively contribute to the expansion of our knowledge base and support processes.
- Support the efficient design of the daily support routine through clear prioritization, process thinking, and sharing best practices.
Requirements
- Experience in customer or technical support, ideally in the software or ERP environment.
- Interest in familiarizing yourself with complex systems and processes.
- Structured, solution-oriented approach to work, even with many parallel tasks.
- Ability to recognize interrelationships and explain them understandably.
- Initial experience in taking responsibility within a team (e.g., sharing knowledge, supporting others, process thinking).
- Clear and empathetic communication with customers.
- High degree of personal responsibility and reliability.
- Fluent German language skills.
Experience Level
- Potential for development towards senior roles or increased team responsibility.
Benefits
- Focus on genuine problem-solving rather than just ticket processing.
- Opportunity for professional and personal development towards senior roles or increased team responsibility.
- Close collaboration with product and technical teams.
- Active participation in shaping support processes and structures.
- Direct influence on the quality of the customer experience.
About the Company
- Rapid Data is a leading software provider for the funeral industry in Europe, standing for innovation and progress since 1989.
- We are passionate about developing state-of-the-art ERP and CRM solutions that revolutionize how funeral service providers operate.
- We are pioneers of change, leading the industry into a new era with the goal of establishing a global presence.
- Our all-in-one technology platform supports every funeral service provider and their partners.
- Driven by our vision and supported by a prominent private equity investor, we are in a phase of accelerated growth.
- Every day presents an opportunity to push boundaries and achieve our dreams.
- We are ready to change the world and invite you to be part of this exciting journey with Rapid Data.