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About the Role
Provide technical assistance, develop and review high-level designs, and offer solution positioning for complex products and applications. This role involves product selection, technical support for demos and proof-of-concept setups, and conducting training and workshops.
Responsibilities
- Provide product and technical support to external and internal customers.
- Offer pre-sales technical support for the development and implementation of complex products, applications, and solutions.
- Modify product applications to meet customer network configurations.
- Provide technical assistance through sales presentations, product demonstrations, and installation/maintenance of products.
- Deliver product and application training to end-users, channel partners, and system integrators.
- Offer post-sales technical expertise during installation, implementation, testing, and maintenance.
Requirements
- Bachelor degree/Diploma in Electronics, Electrical, Telecommunication, Computer or appropriate field or local equivalent.
- Minimum of 8 years structured cabling system design experience.
- Knowledgeable of local building, electrical, and data-communication codes and regulations (e.g., NEC, CSA, IBC).
- Knowledgeable of local structured cabling standards (e.g., ANSI/TIA 568 series, ISO 11801 series, ANSI/TIA-942-B).
- Working knowledge of Data Center functional areas (MDA, HDA, EDA, ZDA, EF) and familiar with data center industry trends.
- Subject matter expert in many Cabling Solution and product ranges across assigned CommScope Concentration(s).
- Knowledge in telecommunication TCP/IP and networking.
- Ability to influence, train, and mentor channel partners and system integration partners.
- Deal closing skills to assist sales force.
- Influence outcome of a tender response technically through product expertise combined with strategic thinking in commercial landscape.
- Ability to create and deliver sales and training presentations with confidence and customer-facing skill.
- Excellent verbal and written communication skills.
- Strong interpersonal skills including the ability to establish and maintain relationships.
- Test procedure and field test equipment for copper and fiber knowledge required.
- Excellent problem-solving skills are important in this role.
- Drive for results in addressing customer challenges is important.
- Project management experience required.
- Possess vehicle and driving license.
Skills
- MS Office
- Window Unix OS
- Web programming
- Database
- Visio or CAD Drawing
- TCP/IP
- Networking
- Sales presentations
- Product demonstrations
- Installation
- Maintenance
- Training
- Interpersonal skills
- Problem-solving
- Project management
Location
- Remote
Work Type
- Full-time
Experience Level
- 8+ years
Education Level
- Bachelor degree/Diploma
About the Company
- CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn.
- Employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.
- With unmatched expertise in copper, fiber, and wireless infrastructure, global clients rely on CommScope to outperform today and be ready for the needs of tomorrow.
- Grow your career alongside bright, passionate, and caring people who strive to create what's next.
Equal Opportunity
- CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
- If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com.
- You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo