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About the Role
Empower consumers by providing expert knowledge of Google's products and services, driving excitement around device ownership through a helpful and engaging consumer experience.
Responsibilities
- Meet and greet customers, understand their needs, and direct them appropriately.
- Build trust and authentic relationships with customers.
- Educate visitors on product features, functionality, and technical aspects.
- Provide product solutions tailored to individual customer needs.
- Act as an expert in payment solutions and product onboarding, including device switching.
- Collaborate with supervisors and peers through accountability and communication.
- Maintain the visual integrity and inventory of store displays.
- Evangelize the brand's products and services.
- Lead community education programming and workshops.
- Drive a memorable consumer experience by promoting mobile devices, wearables, and other electronics.
- Deliver transformational experiences by helping consumers discover how products can enrich their lives.
- Contribute to a vibrant store culture through charisma, passion, and skills.
- Guide consumers of varying experience levels to try devices and technology products.
- Handle multiple consumers and tasks while maintaining composure and customer service.
- Assist consumers in signing up for and utilizing products, creating delightful interactions.
- Build and maintain strong relationships with management and peers to ensure the best consumer experience.
- Showcase key features and benefits, sell products, assist with devices, and troubleshoot issues.
- Serve as the brand's advocate, building brand awareness through consumer interactions.
- Stay up-to-date on brand and competitive technology.
- Maintain working knowledge of policies and procedures to uphold presentation standards and protect company assets.
- Work independently and in a team environment.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent.
- 2+ years of retail experience.
- Effective communication and presentation skills for one-on-one or group interactions.
- Ability to demonstrate effective decision-making, reasoning, and problem-solving skills with professional judgment.
- Friendly, helpful, and engaging demeanor.
- Ability to understand and define specific customer needs and interests.
- Ability to promote excitement around brand ownership and build customer loyalty.
- Maintain knowledge of all brand products to be a subject matter expert.
- Complete required training on current and upcoming products.
- Ensure all designated KPIs are met or exceeded, including product training requirements.
- Exhibit professional behaviors in daily interactions.
- Energetic and enthusiastic attitude with friendly, positive interpersonal communication skills.
- Ability to set up customer devices based on individual usage needs and interests.
- Ability to troubleshoot and resolve issues with customer device software, features, and functionality with patience.
- Ability to work 20 hours per week or more.
- Flexible to work any day of the week on a two-week rotating schedule.
- Occasionally work additional hours beyond normal schedule during peak workload demands.
Skills
- Device and product discovery
- Sales
- Customer service
- Communication
- Problem-solving
- Interpersonal skills
- Brand advocacy
- Troubleshooting
Location
- Onsite
Work Type
- Part-time
- Full-time
Experience Level
- 2+ years of retail experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $19.50 - $21.50 per hour
Benefits
- Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations.
- Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates.
About the Company
- Mosaic is a marketing agency specializing in interactions and creating experiences.
- As part of the Acosta Group, Mosaic has over 35 years of experience bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies.
- With 3,000+ team members and hubs in Toronto and Dallas, Mosaic focuses on people in every project, regardless of channel or discipline.
- Mosaic celebrates bold thinking and embraces curiosity.
Equal Opportunity
- Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations.
- Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
- The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates.