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About the Role

Field Service Representatives play an impactful role within Schneider Electric, collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment in dynamic environments. They are problem solvers, customer-focused, and passionate about their work, representing the future of the company.

Responsibilities

Perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment.
Collaborate with customers, team members, and third-party partners.
Complete field service reports, expense reports, preventive maintenance, and startup data sheets.
Resolve complex escalated issues with management.
Engage in continuous learning and training on various products.
Travel throughout the region for local customer support or countrywide travel, including overnight travel.
Assist senior technicians and support Project Management on larger system start-ups.
Act on behalf of management to resolve operational issues as required.

Requirements

Associate’s degree, trade/vocational certification, Military training, or similar experience in electrical-related disciplines.
Ability to read blueprints/schematics.
Thorough understanding of principles of AC and DC power, and various AC and DC supply circuit components.
5+ years of field service repair and customer service with UPS systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical, or electronics related equipment.
5+ years in Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures/policies (lock out tag out, comply with all safety programs, complete safety-related trainings on time).
Ability to identify hazards in the work area and report all safety matters, incidents, and near misses to management or safety representatives.
NFPA-70E or OSHA experience is preferred.
Safe driving and vehicle operations skills.
Skilled at utilizing test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures, effectively present information, and respond to customer questions.
Ability to perform strenuous physical tasks, including bending, stooping, and lifting and carrying items weighing up to 40 pounds.
Ability to work outside in a variety of environmental extremes (heat, cold, rain, dust).
Ability to remain in a standing position for extended periods and work in small confined spaces.
English proficiency required for communication with customers and team members.
Proficient in basic computer skills and systems including Microsoft Office (Outlook, Teams, Word, Excel) and ability to navigate company digital tools and resources.

Skills

Problem solving
Customer focus
Electrical-related disciplines
Reading blueprints/schematics
Understanding of AC and DC power principles
Field service repair
Customer service
UPS systems
Power distribution and switchgear
Seamless automatic transfer switches (ATS)
Power distribution units
Electrical equipment repair
Electro-mechanical equipment repair
Electronics related equipment repair
Safety practices
Hazard identification
NFPA-70E
OSHA
Safe driving
Vehicle operations
Test and diagnostic equipment utilization
Schematic interpretation
Drawing interpretation
Operation manual interpretation
Service report writing
Correspondence writing
Procedure writing
Effective presentation
Customer communication
Physical stamina
Working in extreme environments
Working in confined spaces
English proficiency
Basic computer skills
Microsoft Office Suite (Outlook, Teams, Word, Excel)
Digital tool navigation

Location

U.S.

Work Type

Site-based
Occasional nonstandard hours
40-hour guarantee (+Overtime)
Full-time

Experience Level

5+ years of field service repair and customer service
5+ years in Field Services or equivalent industry experience

Education Level

Associate’s degree
Trade/vocational certification
Military training

Salary/Compensations

USD 86,400 - USD 129,600 per year

Benefits

Direct product training
Training on digital and physical tools
Service vehicles
Tools
Uniforms
Mobile devices
Laptops
8 weeks of in-person training in Dallas, TX (all expenses paid)
Online training
Local area mentor for on-the-job training
Flexible work arrangements
Paid family leaves
401(k) + match
Well-being programs
Holidays & paid time off
Military leave benefits
Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks
12 holidays per year
15 days of paid time off per year
Company share ownership
Performance discussions
Global opportunities
Schneider Career Hub
Learning platforms like Coursera
Recognition
Volunteer leave
Programs with the Schneider Electric Foundation
Youth education initiatives

About the Company

Schneider Electric is a global company with €40 billion in revenue, +9% organic growth, and over 150,000 employees in 100+ countries.
The company is committed to sustainability and aims to be the most inclusive and caring company in the world.
Schneider Electric values Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork (IMPACT values).
The company focuses on automation, electrification, and digitization to create a more resilient, efficient, and sustainable world.
Schneider Electric upholds high standards of ethics and compliance, guided by its Trust Charter.

Equal Opportunity

Schneider Electric is an Equal Opportunity Employer.
Provides equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Believes every employee is a talent who deserves equal opportunities and that every individual needs to feel valued, supported, and treated fairly.