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About the Role

This role offers the opportunity to manage the effective delivery of 24/7/365 demand services requests, planned maintenance, and preventative maintenance and construction programs in a multi-discipline environment, contributing to the Building Compliance Program. You will work with internal and external partners to make a difference in the lives of residents from diverse backgrounds.

Responsibilities

Establish relationships and partnerships with staff, service providers, stakeholders and clients to ensure effective communication.
Forecast resource requirements and recommend a flexible model including in house and market resources to manage cyclical needs.
Lead and resolve complex contract management and service issues to successful outcomes.
Review and approve invoices on a regular basis.
Liaise closely with the Vendor Management Team to recommend performance metrics and implement within assigned programs.
Recommend to Manager to plan and manage program budgets, including recommendations for planning of asset extension/preservation using various analysis and forecasting tools.
Work closely with the Facilities Team (Planning/Engineering) to develop and recommend corporate standards through market research and industry standards.
Develop and recommend tender/scope strategies and specifications to meet TCH standards and needs.
Lead complex maintenance and construction tenders through sound estimating, quoting and bidding practices, including calls for Tenders, RFQ’s & RFP’s and prequalification tenders.
Manage service partners by developing service-level, operating-level and partnership agreements.
Recommend, develop and implement Key Performance Indicators as required to effectively monitor and improve operational delivery.
Assist Manager to develop a mentorship program in the designated discipline incorporating TCH’s succession plan.
Identify individuals for training and development in future leadership roles.
Recommend, develop and implement training programs and performance management plans.
Lead, manage and mentor a diverse group of unit supervisors, support and service staff.
Contribute to the corporate development of metrics and measurement tools for performance.
Provide technical support and information to TCH, external clients, sales account managers, client care centre, consulting firms, engineers and other business units.
Collaboratively plan and execute maintenance and construction services for residents.
Manage the internal audit program of all elevator components for all properties.
Plan, coordinate, implement, and inspect planned, preventative & emergency maintenance & construction programs.
Assess operating systems, provide recommendations to replace, extend life cycle, reduce/mitigate potential damages or reduction in life cycle of building elevator components.
Prepare/evaluate/execute service proposals (e.g., RFP, quote, contract review etc.) for construction, preventative, and demand service requests for clients on an on-call 24/7 basis.
Prepare, review, confirm, and recommend on assigned projects; scope of work, contract reviews (including service level agreements).
Establish client communication protocols, financial reporting, progress updates, and scheduling of work activities to meet/exceed contract obligations.
Mitigate risks to client’s assets through establishment of proven service standards.
Assist direct reports and clients in providing business operations performance reports.
Participate in JHSC meetings and/or committees as required.
Supervise, mentor, train and direct unionized service and administrative staff.
Coordinate all aspects of service delivery and staff deployment.
Manage staff’s attendance: i.e. vacation requests, payroll input and monitor staffing capacity re: shifts, on call, call-out schedules.
Coordinate with Human Resources and respective Unions to deal with grievances, conflict resolution.
Ensure Health and Safety compliance, workplace accident and injury investigations & reporting.
Supervise multi-disciplined vendors’ pool, including performance evaluations, site inspection, service procurement and delivery strategies from concept to completion.
Prepare/review/develop resources.
Responsible for project communication to all parties.
Prepare/Review/Conduct progress meetings/minutes and presentations to stakeholders.
Prepare and/or review project budgets including projections, tracking, adjusting and reporting costs anomalies, and reconciling costs quarter/year end.
Provide and recommend approaches on program /project budgets to Manager or designate.
Provide sound technical recommendations when/where requested.
Appropriately deploy elevator personnel (in-house and external) to ensure all elevator component equipment is inspected, tested, checked and maintained.
Represent the organization as an expert witness at court hearings related to code compliance and potential accidents.
Recommend and develop capital replacement programs, purchase of new equipment and maintain inventory documentation.
Participate in interactions with developers, architects, engineers and building owners to provide sound knowledge to ensure compliance with applicable acts and regulations for adequate operation of elevator systems in new and existing buildings.
Attend Emergency Operation Centre (EOC) or attend emergency scene as required during major emergencies.
Participate in annual emergency exercises and provide input for the review of the organization's emergency plan.
Ensure emergencies are handled in accordance with departmental guidelines.
Perform other duties as assigned.

Requirements

Minimum of 5-7 years of job-related experience including extensive technical and legislative knowledge and experience in contract administration, tender preparation, and development and monitoring of budget plans.
College diploma in related technical field or trades certification (Mechanical or Electrical) or equivalent work experience in elevator maintenance.
3 - 5 years of experience in a leadership role in a unionized environment.
Holder of TSSA – EDM A, F, or C (Elevating devices mechanic category A, F, C) certificate.
Ability to work on small to large scale projects and multiple projects within a program based environment.
Possess strong negotiating skills and the ability to analyze and evaluate complex problems, provide solutions and recommend alternatives.
Possess advanced skills in computer applications such as Microsoft Word, Project and Excel.
Excellent customer service skills and experience in providing respectful service.
Experience working in a highly regulated public environment.
High level of integrity, confidentiality, and accountability.
Excellent communication skills (verbal and written), with demonstrated professional and confident style as it relates to internal and external interactions.
Flexible and adaptable in dealing appropriately across a wide variety of social situations and in consideration of varied cultural and societal diverse peoples.
Exceptional capacity to collaborate and overcome conflict.
Diplomatic in dealing with all levels of the organization, consistently transparent in providing facts and information for accurate decision-making.
A results-oriented focus is essential, as is the ability to work in a fast-paced changing environment and effectively manage several projects simultaneously.
Working knowledge of projects and processes (Business Case, Request For Proposal, Request for Vendor Qualification, Request for Quote, etc.).
Ability to participate in senior management decision making, problem solving and department policy reviews.
Ability to administer departmental policies and procedures, including all staffing responsibilities, i.e., hiring, promotions, mileage reviews, training, evaluations, examinations, discipline, grievances, etc.
Ability to perform team development, mentoring and coaching.
Sound knowledge and ability in identifying threats, hazards and assessing related fire risk related to real property in the property management business industry, as well as the identification of reasonable policies, procedures, systems or hardware to mitigate the identified risk.
Sound knowledge of all relevant construction, industrial codes and maintenance codes including Occupational Health and Safety Act (OHSA), Ontario Building Code, Gas Code, Ontario Fire Code, Jurisdictional code requirements, local By-Laws etc.
Sound knowledge of Ontario Social Housing Act (OSHA), Residential Tenancy Act (RTA) and the Accessibility for Ontarians with Disabilities Act (AODA).
Ability to act in Emergency Response Plan roles as required.
Must possess a valid G driver’s license and access to a vehicle.
Ability to work after hours.

Skills

Elevator maintenance
Contract administration
Tender preparation
Budget management
Microsoft Word
Microsoft Project
Microsoft Excel
Customer service
Negotiation
Problem-solving
Communication (verbal and written)
Collaboration
Conflict resolution
Project management
Team development
Mentoring
Coaching
Risk assessment
Code compliance
Emergency response planning

Location

Toronto

Work Type

Full-time
Permanent
Hybrid

Experience Level

5-7 years job-related experience
3-5 years leadership experience in a unionized environment

Education Level

College diploma in related technical field or trades certification (Mechanical or Electrical) or equivalent work experience
TSSA – EDM A, F, or C (Elevating devices mechanic category A, F, C) certificate

Salary/Compensations

$107,358.63 - $128,830.36

Benefits

Competitive compensation
Ability to participate in inclusive employee-led networks
Minimum three (3) weeks of paid annual vacation days, increasing with years of service
Four (4) paid personal days
Defined benefit pension plan with OMERS, includes 100-per-cent employer matching
Health and dental benefits, including a health spending account
Employee and family assistance program
Maternity and parental leave top up (93% of base salary)
Training and development programs including tuition reimbursement of $1500 per calendar year
Fitness membership discount

About the Company

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America.
We are wholly owned by the City of Toronto and operate in a non-profit manner.
TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race.
We are an essential part of the City of Toronto's fabric and social system.
Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Equal Opportunity

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve.
We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business.
Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.
TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live.
We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.