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About the Role
W Sydney is seeking a Whatever Whenever Agent to manage daily operations within the Whatever Whenever Department, ensuring guests' dreams come true by providing exceptional service and personalized experiences. This role requires expertise in hotel and city offerings, adherence to service standards, and a flexible, collaborative approach to guest satisfaction.
Responsibilities
- Manage daily operations within the Whatever Whenever Department.
- Act as an expert on hotel facilities and city offerings.
- Assist guests throughout their stay, adhering to service standards and operating procedures.
- Deliver Whatever/Whenever service and personalize guest interactions to create memorable experiences.
- Ensure a clean and well-maintained environment.
- Work rotating shifts, including weekends and evenings/nights.
- Collaborate flexibly with other departments.
- Communicate effectively with team members and other departments.
- Prioritize guest needs in all tasks.
- Process all payment types (room charges, cash, checks, debit, credit).
- Handle guest calls, messages, requests, questions, and concerns.
- Run daily reports, identify special requests, and ensure accuracy.
- Balance and drop cash/receipts at the beginning and end of each shift.
- Follow company safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions.
- Maintain professional appearance and confidentiality.
- Protect company assets.
Requirements
- Must be a problem-solving wizard, able to conjure unique solutions on the fly.
- Ability to turn any situation into a quirk-filled triumph.
Skills
- Exceptional guest service
- Communication
- Flexibility
- Collaboration
- Problem-solving
Location
- W Sydney, 31 Wheat Road
Work Type
- Full-time
- Rotating shifts
Benefits
- Discounts on hotel rooms (including all properties within the Marriott International group) for you and your family & friends.
- Hotel training opportunities (W Sydney and Marriott International).
- Discounts on food & beverage across all hotels.
- Recognition programs.
- Wellbeing & mindfulness programs.
- Employee Assistance Program.
- ‘Great Places to Work’ certification.
About the Company
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Equal Opportunity
- Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.