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About the Role
This role is for a Customer Success Manager for Planet’s commercial markets, responsible for managing and expanding customer relationships, particularly in the agriculture and mapping verticals. You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring effective integration into their business workflows. The ideal candidate is a consultative strategist who owns the account lifecycle post-sales, supporting renewal and expansion. We seek a thought partner with deep business acumen and situational awareness, capable of adapting communication from executive briefings to technical deep dives. You will collaborate with sales counterparts, combining technical value realization with commercial strategy. Your focus will be on understanding customer business models, anticipating needs, and driving demonstrable ROI.
Responsibilities
- Take full accountability for gross and net retention metrics across your book of business.
- Partner closely with Account Executives to build unified commercial strategies.
- Map out long-term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities.
- Co-create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
- Build solid relationships across complex stakeholder networks.
- Lead cross-functional internal teams through critical account milestones.
- Navigate high-stakes customer situations with composure and sound judgment.
Requirements
- 6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
- Good working knowledge of remote sensing, GIS, or geospatial imagery products.
- Ability to bridge technical workflows with commercial value.
- A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context.
- A solid understanding of commercial business models and the ability to weigh the trade-offs of customer requests.
- Great situational awareness with an outstanding ability to read between the lines.
- Excellent verbal and written communication skills in English.
- Flexibility to support global business needs, including availability for US calls.
- Willingness to travel to connect with customers and internal teams.
Skills
- Remote sensing
- GIS
- Geospatial imagery products
- Customer Relationship Management (CRM)
- Customer Success (CS) tools
- Salesforce
- Gainsight
- Zendesk
- Organizational change management
Location
- San Francisco
- Washington DC
- Remote
Work Type
- Full-time
- Hybrid
Experience Level
- 6+ years
Education Level
- Bachelor’s degree in a relevant field
Salary/Compensations
- $121,840—$152,320 USD (San Francisco)
- $105,040—$131,280 USD (US National)
Benefits
- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off
- 16 Weeks of Paid Parental Leave
- Wellness Program
- Employee Assistance Program (EAP)
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement
- Access to LinkedIn Learning
- Equity
- Commuter Benefits
- Volunteering Paid Time Off
About the Company
- Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering an unprecedented dataset of empirical information via a cloud-based platform.
- We are both a space company and data company.
- Customers use Planet's data to develop new technologies, drive revenue, power research, and solve tough obstacles.
- We have a people-centric approach toward culture and community.
- We strive to iterate in a way that puts our team members first and prepares our company for growth.
- Planet is a global company with employees working remotely worldwide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply.
- Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
- Know Your Rights.
- Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.