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About the Role
The Customer Success Manager will be responsible for developing long-term relationships with assigned clients, connecting with key business executives and stakeholders. They will provide clients with strategic insights based on performance and market trends, and liaise between clients and internal teams to ensure timely and successful delivery according to client needs.
Responsibilities
- Operate as the lead point of contact for all client requests, liaising with relevant teams to ensure a quick and smooth process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Prepare periodic performance reports covering and analyzing client KPIs.
- Support client strategic, marketing, and operational decisions based on internal knowledge and best practices.
- Build and maintain strong, long-lasting client relationships.
Requirements
- Must be based in Japan with valid work rights.
- Minimum 3 years of Customer Success Management experience.
- Minimum 1 year of eCommerce experience.
- Prior B2B experience in a software, logistics, or SaaS company preferred.
- BA/BS degree or equivalent preferable.
- Experience in delivering client-focused solutions based on customer needs.
- Proven ability to manage multiple projects simultaneously.
- Strong analytical skills.
- Business proficiency in Japanese and English.
- Excellent communication, presentation, and influencing skills across all organizational levels, including executives and C-level.
- Strong listening, negotiation, and presentation skills.
Skills
- Customer Success Management
- eCommerce
- B2B
- Software
- Logistics
- SaaS
- Client-focused solutions
- Project management
- Analytical skills
- Japanese language proficiency
- English language proficiency
- Communication skills
- Presentation skills
- Influencing skills
- Negotiation skills
Location
- Tokyo
Work Type
- Hybrid
Experience Level
- 3 years of Customer Success Management experience
- 1 year of eCommerce experience
Education Level
- BA/BS degree or equivalent
About the Company
- Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.
Equal Opportunity
- Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.