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About the Role
Reporting to the Director of Rooms, you will lead and inspire your team of 35 front office professionals, who are highly guest focused delivering exceptional service, whilst proactively driving and maximising revenue and upselling programs. You will be accountable for the full operations of Front Office, managing all aspects of a high-volume daily operations to ensure the highest standards of guest service experience, InterContinental brand standards, performance and profitability are achieved. Driving front office metrics is a key focus of this role, ensuring a balanced approach to sustainable success; developing and implementing strategies to optimise operational efficiencies; achieving productivity goals and exceed guest experience targets. You are an exceptional communicator, developing an environment of collaboration and shared purpose you will foster our culture of Inspire Incredible, through teamwork, accountability and exceptional performance within a luxury environment. This is a busy and varied role that will allow you to further stretch your leadership, commercial acumen, organisational skills and exceptional guest deliverables within a high performing environment.
Responsibilities
- Lead and inspire a team of 35 front office professionals.
- Drive and maximise revenue and upselling programs.
- Manage all aspects of high-volume daily operations for Front Office.
- Ensure highest standards of guest service experience, InterContinental brand standards, performance, and profitability.
- Develop and implement strategies to optimise operational efficiencies.
- Achieve productivity goals and exceed guest experience targets.
- Foster a culture of Inspire Incredible through teamwork, accountability, and exceptional performance.
Requirements
- Minimum of 2 years previous senior Hotel Front Office Management experience within a 300 plus room 5-star hotel/resort.
- Strong leadership skills, with the ability to engage, train and coach team to achieve great results.
- Exceptional service standards and proven experience in leading a large team within a high end, luxury, VIP environment.
- Great attention to detail and problem-solving skills.
- Excellent commercial acumen, including forecasting, month end procedures/reporting and business plans.
- Valid NSW RSA Competency card is required.
- Ability to work weekends as per business demands.
Skills
- Leadership
- Communication
- Commercial Acumen
- Organizational Skills
- Guest Service
- Problem-Solving
- Attention to Detail
Location
- Circular Quay, Sydney
Work Type
- Full-time
Experience Level
- Senior Management
Benefits
- Colleague discounts on accommodation, food, and beverage across IHG Hotels.
- Colleague discounts platform for various brands and retailers.
- Paid Birthday Leave.
- Enhanced Parental leave program.
- Proactive paid wellness and mental health days.
- Support for individual growth and development through lifelong development programs.
- IHG career milestone celebrations.
- Transfer of entitlements as you move and grow with IHG.
About the Company
- InterContinental Sydney offers breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.
- Housed within the beautifully restored Treasury Building of 1851, the hotel is one of Sydney’s most celebrated luxury addresses.
- Features 509 guest rooms and suites, the award-winning Aster Bar, an exclusive Club InterContinental Lounge, and dining destinations.
- Proud to be InterContinental Sydney and proud to be IHG.