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About the Role
The Virtual Business Banker II (VBB II) is responsible for daily operations, execution, and support of inbound/outbound phone-based retention and sales efforts. VBB II will focus on proactively retaining and deepening an existing portfolio of complex and high net worth small business owner relationships through retaining and cross-selling additional business products and services. The VBB II should understand the complex business cash flow cycle and apply advanced business credit sales skills.
Responsibilities
- Responsible for relationship management, retention, and deepening of the assigned book of business as well as acquiring new relationships.
- Build and foster a strong team of partners to best support customers.
- Successfully multitask in a virtual setting, while proactively engaging clients and prospects.
- Efficiently navigate customer relationship management software, and other relevant applications simultaneously.
- Actively utilizes Sales Relationship Management system with calls, pipeline activities and sales results.
- Maintains a regular calling cadence on clients and leads to generate new deposit, treasury, and lending business to achieve or exceed targets.
- Demonstrates proficient understanding of complex business cash flow cycle, including treasury management, operating cash flow, and business financial statements.
- Assesses customer needs and recommends alternative products or solutions through defined sales processes.
- Effectively establish rapport with clients and prospects, maintain clear product and service knowledge to understand the business’ operating model, and recommend the appropriate product solution.
- Refers customer to appropriate channel for complex Treasury Management and Merchant Service product needs and follow up to ensure products/accounts are opened and engaged.
- Understands proper problem resolution and refers servicing issues to the appropriate servicing call center or support associate.
- Holds accountability for the execution of risk management / compliance protocols within the sales process and in all client and prospect interactions.
- Adherence to all regulatory requirements as well as internal policies and procedures.
- Collaborate on various special projects or initiatives as assigned.
- Holds self & others accountable for demonstrating Capital One’s values in interactions with peers, customers, direct reports & supervisors.
Requirements
- At least 2 years of Business Banking experience
- 5+ years Business Banking experience
- 1+ year of phone based sales experience
- Formal credit training
Skills
- Business credit sales skills
- Client contact strategy
- Sales process
- Treasury Management
- Merchant Services
- Business Card
- Sales Support
- Customer relationship management software
- Sales Relationship Management system
- Deposit products
- Lending business
- Operating cash flow
- Business financial statements
- Product and service knowledge
Location
- Virtual
- Mandeville, LA
- McLean, VA
- New York, NY
- Plano, TX
- Richmond, VA
Work Type
- Virtual
- Phone-based
Experience Level
- Mid-level
Salary/Compensations
- $122,100 - $139,400
- $134,400 - $153,300
- $146,600 - $167,300
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
About the Company
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One promotes a drug-free workplace.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
- Capital One Financial is made up of several different entities.
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.