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About the Role
Facilitate project delivery within the Insurance Practice, ensuring contractual obligations and client expectations are met. Monitor project progress, quality, financials, customer satisfaction, risks, and issues, taking proactive actions with project managers and stakeholders.
Responsibilities
- Facilitate appropriate project delivery to meet contractual obligation and client expectation mainly working with Insurance Practice.
- Closely monitor project progress, quality, financials, customer satisfactions, risks, and issues.
- Take proactive actions with project managers and relevant stakeholders in both our client and their client.
- Educate and influence project managers, team members, and the client to make project delivery successful.
- Provide technical advice, business knowledge, or management advice with project members as required.
- Suggest and negotiate change requests, contractual changes, resource allocations, and scope changes to set reasonable project goals and delivery.
- Maintain and expand good communications and relationship with client stakeholders.
- Work with Insurance practice to promote new project proposals and solutions and facilitate communications particularly between offshore team and client.
- Work with Sales team to explore potential business opportunities within client organization.
- Promote senior executive relationship between our client and their client.
- Establish and follow up the account plan to have Insurance and other practices to expand business.
- Coordinate and promote common strategy and account plans with other regions.
- Exchange information and maintain relationship with the practice and sales members to win the business as a global service provider.
- Monitor and capture Head Office strategy and plans to help other regions get mandates in global basis.
- Continuously report to Delivery Executive and CG Japan management on the account and projects.
- Propose potential ideas and plans for appropriate delivery and business expansion.
Requirements
- Minimum of 10 years’ experience in system development/implementation program leadership in Insurance sector.
- Understanding and experience in various Insurance business. processes/products/operations/organizations/regulations.
- Excellent interpersonal skills to manage stakeholders and cultivate potential clients.
- Excellent communication skills both in Japanese and English to manage and coordinates.
- Experiences in creating constructive solutions by effectively coordinating global SMEs and stakeholders in a given constraint.
- Experience working in a global team, especially offshore development engagements.
Skills
- System development/implementation program leadership
- Insurance sector knowledge
- Interpersonal skills
- Communication skills (Japanese and English)
- Global SME and stakeholder coordination
- Offshore development engagement experience
Experience Level
- Minimum of 10 years’ experience
Education Level
- Fluent with English and Japanese JLPT N1 or above