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About the Role
We are seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites in Auburn, Berala, Chester Hill, and Parramatta. This role offers purpose, variety, and impact for a people-leader focused on performance, compliance, community engagement, and developing capability.
Responsibilities
- Lead, coach, and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes.
- Drive performance across all ESAs, ensuring KPI targets, placement outcomes, and service standards are consistently exceeded.
- Oversee service delivery, workflow, and client experience across multiple locations.
- Ensure full contractual compliance with Employment Services requirements, including audits, quality standards, and documentation.
- Manage financial performance, including forecasting, budgeting, and achieving ESA profitability targets.
- Recruit, induct, and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework.
- Build strong relationships with Services Australia, local employers, and community partners.
- Identify operational risks, compliance issues, and opportunities for continuous improvement.
- Promote a values-driven culture grounded in Integrity, Compassion, Determination, and Thriving Together.
Requirements
- Strong leadership capability with experience in coaching, performance management, and operational delivery.
- Commercial acumen and confidence managing budgets, forecasts, and financial KPIs.
- Strong stakeholder engagement skills, including working with Services Australia and community organisations.
- Ability to work to KPIs and lead others to deliver high-quality outcomes.
- A current Australian driver’s licence and reliable vehicle.
- Australian Citizen or Permanent Resident at the time of applying.
Skills
- Employment Services Experience
Location
- Auburn
- Berala
- Chester Hill
- Parramatta
- NSW
Work Type
- Full Time
Experience Level
- Leadership
Benefits
- 12 Weeks Paid Parental Leave
- Leadership development & career pathways across MedHealth
- Quarterly social events & recognition programs
- Wellbeing initiatives & Employee Assistance Program (EAP)
- Fitness Passport
- Salary packaging & the ability to purchase additional leave
- Roadside assistance
- All the tools and tech you need to thrive
About the Company
- atWork Australia connects people and business so both can thrive.
- Since 2003, atWork Australia have supported people living with disability, injury, health condition, or those needing additional support to find meaningful and sustainable employment.
- We believe work has the power to transform lives and we’re passionate about helping people realise their potential.
- Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
Equal Opportunity
- We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
- We are happy to adjust our recruitment process to support accessibility needs.