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About the Role

Schneider Electric's Field Service Representatives play an impactful role by collaborating with customers, sales representatives, team members, and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in dynamic environments. They are problem solvers, customer-focused, and passionate about their work, representing the future of the company.

Responsibilities

Servicing, installing, and repairing customer equipment.
Performing warranty work and start-up service.
Performing startup/commissioning on equipment across the Schneider Electric product portfolio.
Testing, calibration, checking, correcting, adjusting, and part component replacement services on customer products.
Construction and testing of circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment.
Providing technical support in product service, product training, and applications, including on-site audits.
Supporting serviceable Schneider equipment including electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, power monitoring equipment, and protective relays.
Documenting all required information for each site with technical reports.
Analyzing complex problems in equipment and machinery and interpreting maintenance manuals to isolate and correct faults.
Assisting in developing design modifications, implementing modifications, and providing installation support for modifications.
Developing and implementing training courseware and providing training to customers and other service representatives.
Traveling for training and to support job site requirements in other areas.

Requirements

Vocational education, military training, or transferable experience in electronics, electrical theory, or similar discipline.
NETA/NICET testing certifications.
7+ years of relevant mechanical, electrical, and/or power distribution service experience.
Technical proficiency in electronic/electrical component theory.
Experience writing reports and competency in presenting information and responses to managers, clients, and customers.
Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Experience in testing, maintenance, and/or upgrades in low or Medium Voltage Switchgear; Transformers; Relay Protection Systems; Control Systems.
Ability to interpret blueprints and other service documents, including various electrical drawings.
Capacity to move service equipment weighing up to 50 pounds.

Skills

Electronics
Electrical theory
Electronic/electrical component theory
Report writing
Presentation skills
Calculations
Problem-solving
Data collection
Testing
Maintenance
Upgrades
Blueprint interpretation
Service document interpretation
Electrical drawings interpretation

Location

Remote
Dallas, TX (for initial training)

Work Type

Home-based
Flexible work schedule
40-hour guarantee
Overtime

Experience Level

7+ years of relevant mechanical, electrical and/or power distribution service experience

Education Level

Vocational education
Military training

Salary/Compensations

USD 101,600 - USD 152,400 per year

Benefits

Direct product training
Training on digital and physical tools
Service vehicles
Tools
Uniforms
Mobile devices
Laptops
Flexible work arrangements
Paid family leaves
401(k) + match
Well-being programs
Holidays & paid time off
Military leave benefits
Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks
12 holidays per year
15 days of paid time off per year
Company share ownership
Performance discussions
Global opportunities
Schneider Career Hub
Learning platforms like Coursera
Recognition
Volunteer leave
Programs with the Schneider Electric Foundation
Youth education initiatives

About the Company

Schneider Electric is a global company with €40 billion in revenue, +9% organic growth, and over 150,000 employees in 100+ countries.
The company focuses on automation, electrification, and digitization to create a more resilient, efficient, and sustainable world.
Schneider Electric's values are Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork (IMPACT).

Equal Opportunity

Schneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
The company mirrors the diversity of the communities in which it operates, and 'inclusion' is one of its core values.
Differences are believed to make the company and individuals stronger, and there is a commitment to championing inclusivity in everything they do.