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About the Role
As an Area Manager, you will guide the performance, culture, and customer experience across your region. You will mentor Store Managers, coach through challenges, celebrate progress, and keep everyone focused on delivering meaningful moments in every interaction. This role balances strategy and pace with presence in-store, managing performance while supporting teams. You will bring dusk’s values to life in all aspects of your work. This is a high-impact leadership role with the scope to influence, inspire, and grow alongside a brand that is expanding.
Responsibilities
- Lead and coach Store Managers to create warm, values-led store cultures that put people first
- Own your area’s performance, supporting teams to meet KPIs and elevate the customer experience
- Guide team development through regular feedback, on-the-ground coaching, and clear direction
- Stay across key operational requirements including stock, rostering, visual merchandising, and compliance
- Build strong, trusting relationships with your teams, offering support, challenges, and clarity
- Confidently manage competing priorities and keep things moving without losing sight of what matters
- Lead recruitment, succession, and development across your region with a long-term mindset
Requirements
- Experienced multi-site leader in retail or a similar fast-paced environment
- Confident managing performance, with people as the starting point
- Leads with empathy, communicates clearly, and creates space for feedback and growth
- Thrives in the pace and unpredictability of retail and knows how to stay calm under pressure
- Culture-builder who leads with integrity and brings their team along
- Holds a current driver’s license
- Has access to a reliable vehicle
Skills
- Leadership
- Coaching
- Performance Management
- Customer Experience
- Team Development
- Operations Management
- Relationship Building
- Prioritization
- Recruitment
- Succession Planning
Location
- Australia
- New Zealand
Work Type
- Full-time
Experience Level
- Multi-site leadership experience
Salary/Compensations
- Competitive salary
- Monthly bonus
- Car allowance
Benefits
- Generous team member discounts
- Access to Employee Assistance Program (EAP) for you and your immediate family
- Recognition and reward programs
- Growth pathways
About the Company
- dusk is a growing retail brand with over 140 stores across Australia and New Zealand.
- We believe great leadership creates great experiences.
- We are powered by passionate people who know how to lead with values, build high-performing teams, and create something special.
- We are here for all of life’s moments, big and small.