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About the Role
The Sales and Service Representative processes transactions and customer service requests, educates customers on bank capabilities, and supports branch sales efforts by identifying and referring opportunities.
Responsibilities
- Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
- Initiate conversation to uncover sales or referral opportunities.
- Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
- Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
- Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
- Complete required training by established deadlines.
- Perform general office management duties as assigned to ensure operational efficiency.
- Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function.
- The results may include an accountability for individual contribution as well as team performance.
Requirements
- High School Diploma or GED
- 6 months customer service experience
- 6 months cash handling experience
Skills
- Communication Skills - Interpersonal
- Customer Service Skills
- Sales Skills
- Adaptability
- Teamwork
- Flexibility
- Financial literacy
- Knowledge of retail banking products and services
Experience Level
- 6 months customer service
- 6 months cash handling
Education Level
- High School Diploma or GED
Salary/Compensations
- $20.00 to $28.00 per hour
Benefits
- Competitive, thoughtfully designed and quality benefits program
About the Company
- At First Citizens Bank, together we become better.
- We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.