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About the Role
The Community Ambassador – Concierge welcomes employees and guests, providing excellent service to strengthen relationships between JLL, clients, and visitors. This role is the face of the organization, offering genuine hospitality and creating lasting impressions while supporting smooth operations through administrative tasks and premium service delivery.
Responsibilities
- Create a comfortable, welcoming, and professional experience for employees and their guests.
- Respond to clients’ enquiries for special arrangements or services including visitor management, room bookings and event support.
- Handle internal and external calls and correspondence.
- Be an expert on the office and the surrounding area, keeping the local share-point updated with content and images.
- Manage inventory and order office consumables.
- Assist with invoicing processes to support financial management.
- Undertake ad-hoc responsibilities assigned by Community/ Workplace Manager.
- Support regional initiatives such as JLL system rollouts, regional training, community engagement, digitalization of the workplace, sustainability and DE&I.
- Collaborate with the wider team, café staff and cleaners to ensure seamless delivery.
- Support the delivery of programs that drive employee engagement, sense of belonging, excitement and community at work.
- Build and strengthen relationships with staff and clients, exhibiting premium service.
- Serve as the main point of contact and brand representative for all external and internal personnel.
- Foster a sense of community and create a positive vibe at work.
- Ensure all company policies and procedures are upheld and tasks are completed promptly and thoroughly.
- Provide personable and efficient visitor registration services.
- Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
- Enhance safety and security of client facilities by managing visitor movement.
- Execute emergency response plans when necessary.
- Assist and educate clients to optimize meeting room bookings.
- Enhance user comfort and services through efficient turnaround of meeting rooms.
- Set up and break down rooms as necessary for internal and external events.
- Perform any other tasks consistent with the role of Corporate Concierge - Community Ambassador.
Requirements
- 3+ years’ experience in Hospitality, Tourism, retail, administrative sector, or related professional area.
- Willing to travel between Sydney offices.
- Proficiency with Microsoft Suite.
- Facilities Management experience.
- Customer Service experience.
- Enthusiasm to grow your career.
- Common sense & Problem Solving skills.
- Resilience.
- Good command of verbal and written English.
- Self-motivated, driven and energized in a fast-paced environment.
- Armed with smart solutions and a can-do attitude.
Skills
- Microsoft Suite
- Facilities Management
- Customer Service
- Verbal and written English communication
- Problem Solving
- Hospitality
- Tourism
- Retail
- Administrative skills
Location
- Sydney, NSW
Work Type
- On-site
Experience Level
- 3+ years
Education Level
- Diploma from an accredited institute
Benefits
- Great employee discounts off fitness, wellbeing & other renowned brands
- 18 weeks paid maternity leave
- Private Health Insurance Discounts
- Active Social Club
- Employee assistant program
- Novated Lease for EV cars
- Paid time off for volunteer work
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- Premium offices
About the Company
- JLL empowers employees to shape a brighter way forward.
- JLL is committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong.
- JLL is shaping the future of real estate for a better world.
- JLL has over 200 years of real estate experience.
- JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
- JLL is committed to equal opportunity and building an inclusive workplace.
- JLL has ranked among the World’s Most Ethical Companies for over a decade.
- JLL is dedicated to offering veterans a successful civilian career.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
Equal Opportunity
- JLL is committed to equal opportunity and building an inclusive workplace.
- We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race.
- We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.