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About the Role
Support the Commercial Division by responding to client inquiries, managing bookings, and preparing for VIP arrivals. This role is crucial for ensuring seamless operations and guest satisfaction.
Responsibilities
- Prepare welcome cards, amenities, VIP pre-arrival outreach, and Make Special Happen initiatives.
- Modify reservations for groups, events, and Transient VIPs.
- Compile and distribute site alerts as requested.
- Prepare for VIP stays by reaching out to high-rated suite guests.
- Produce, distribute, and maintain general documents and correspondence, including client contracts, amenity requests, VIP cards, turnover documents, attrition, estimates, and final invoices.
- Manage general office processes such as departmental documents, photocopying, mailing, and checking shared email inboxes.
- Participate in monthly departmental meetings.
- Assist with office equipment operation.
- Fulfill other reasonable requests from Leadership or Executive Teams.
Requirements
- Must have proof of eligibility to work in the United States.
- Must be willing to work a weekly schedule of Tuesday-Saturday.
Skills
- Proficiency in Microsoft Window applications (Word, Excel, Outlook)
- Experience with Opera Cloud preferred
- Excellent communication skills, both written and verbal
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to work independently and as part of a team
- Ability to focus on guest needs, remaining calm and courteous at all times
Location
- San Francisco
Work Type
- Permanent
- Full-Time
- Onsite
Experience Level
- Entry Level
Education Level
- University/College degree in a related discipline preferred
Salary/Compensations
- $37.50/ hourly
About the Company
- Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars.
- The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions.
- Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
Equal Opportunity
- Fairmont is proud to be an Equal Opportunity Employer.
- EOE/M/F/D/V
- All your information will be kept confidential according to EEO guidelines.