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About the Role
As Director, Food & Beverage, your leadership and vision will ensure outstanding operating results through exciting menu offerings and promotions, an engaged team, and consistent guest satisfaction.
Responsibilities
- Inspire and drive innovative experiences and activations, menus and concepts, creating a destination of choice for both Hotel and external guests.
- Participate as a Senior Leader in hotel-wide strategic decisions.
- Lead and manage the day-to-day operations of the Food & Beverage Division, ensuring all luxury service standards are followed.
- Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service, as well as increase volumes and profits.
- Lead and support all Food & Beverage departments in the achievement of their financial and operational targets.
- Prepare annual budgets and administer in a fiscally responsible manner.
- Implement effective control of food, beverage, labor, and operating expenses throughout the F&B division.
- Assist in the preparation of the annual strategic plan and achieve the goals and targets therein.
- Oversee the selection, training, and development of all Colleagues to ensure timely recruitment and career growth.
- Work closely with local, state, and governmental organizations in maintaining the highest standards of hygiene, sanitation, and cleanliness in food and beverage areas.
- Handle all guest complaints in the food and beverage division.
- Monitor all F&B prices, establish benchmarks, analyze sales mix, and ensure optimal pricing strategy to drive profitability.
- Coordinate the selection, purchasing, storage, inventorying, maintenance, and usage of all related food and beverage supplies and equipment.
- Oversee the selection, training, and development of all Heartists to ensure timely recruitment and career growth.
- Develop a high-performing F&B Leadership Team and be invested in their growth.
- Conduct daily F&B Meetings to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges, and ways to improve.
- Maintain a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate conducive to maximum employee morale, productivity, and efficiency/effectiveness.
- Follow department policies, procedures, and service standards.
- Follow all safety policies.
- Perform other duties as assigned.
Requirements
- Previous Food & Beverage experience in a senior leadership role required.
- Minimum 5-7 years progressive experience in managing high-volume F&B operations in a luxury hotel gained from working in global key cities.
- Experience in a Forbes 5* environment preferred but not essential.
- Experience in a union environment preferred.
- Computer literate in Microsoft Windows applications required.
- Must have proof of eligibility to work in the United States.
Skills
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to work a flexible schedule that meets business demands, including mornings, evenings, weekends, overtime shifts, and holidays.
- Ability to work effectively with programs including Microsoft Office, Open Table - Guest Centre, Avero Slingshot, Opera, Silverware and Revinate.
- Excellent communication and organizational skills.
- Entrepreneurial mindset.
Location
- United States
Work Type
- Permanent
- Full-Time
Experience Level
- Senior leadership role
- 5-7 years progressive experience
Education Level
- University/College degree in a related discipline
Salary/Compensations
- $177,000.00 to $230,000.00 USD Gross annually
Benefits
- Exclusive benefits, specific to the sector and beyond
- Strong recognition for your daily commitment
About the Company
- Accor is a pioneer in the art of responsible hospitality.
- The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
- Each brand has its own personality, but all share a common ambition: to keep innovating and challenging the status-quo.
- Accor fosters a caring environment and a team where employees can be their authentic selves.
- Accor provides a supportive place to grow, fulfill oneself, discover other professions, and pursue career opportunities globally.
- Accor aims to create lasting, memorable, and impactful experiences for customers, colleagues, and the planet.
Equal Opportunity
- Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D.
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.