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About the Role

Transform at JLL as a Senior Facilities Manager on a prominent Fortune 500 technology client account! You will lead our integrated facilities management team at our clients global corporate headquarters.

Responsibilities

Lead integrated facilities management services for assigned owned and/or occupied sites within the account portfolio.
Own client, line-of-business, and third-party relationships.
Ensure safe, compliant, and cost-effective operations.
Deliver a high-quality customer experience in accordance with the contract, Master Service Agreement, and client standards.
Lead facilities management support staff and provide matrix leadership to Building Engineers and other assigned resources.
Partner closely with the client, account leadership, engineering, sourcing, sustainability, and service providers to achieve operational, financial, and service objectives.
Build and maintain trusted relationships with client representatives, internal stakeholders, and third-party service providers.
Communicate needs, risks, and escalations promptly.
Partner with clients and account teams to implement best practices, service enhancements, and cost-saving initiatives.
Represent the facilities management function with professionalism and responsiveness.
Deliver facilities services in accordance with account processes, company policies, the Master Service Agreement, and client standards.
Ensure compliance with portfolio initiatives and applicable local, state, and federal laws, regulations, audit requirements, and operating procedures.
Support facility inspections and corrective actions.
Lead day-to-day services for assigned owned and leased facilities, land, and critical environments.
Coordinate hard and soft service providers.
Manage the intake, dispatch, scheduling, tracking, and closeout of work requests.
Ensure timely vendor, landlord, and client follow-up.
Oversee third-party maintenance activities, work-order completion, subcontractor invoice review, and vendor performance against contractual commitments, SLAs, and KPIs.
Partner with sourcing and sustainability teams to strengthen vendor performance and advance sustainability goals.
Support engineering teams in completing preventive maintenance, asset-management activities, and CEM processes.
Conduct or support root-cause analyses for service failures.
Prepare, manage, and forecast operating and capital budgets aligned with client goals.
Monitor variances and support timely recovery of costs, fees, and reimbursements.
Monitor dashboards, service workflows, SLAs, KPIs, and customer-satisfaction results.
Recommend and execute continuous service-quality improvements.
Lead tactical planning, stakeholder meetings, recurring reporting, and execution of routine work, small projects, and other service requests.
Support the Account IFM Director and Regional Facility Manager in annual planning and delivery of short- and long-term initiatives.
Lead, coach, and develop direct reports and assigned support staff to achieve performance objectives and build leadership capability.
Manage staffing, succession, career development, performance conversations, and compensation-planning input for direct reports.
Provide clear direction and accountability to matrixed engineering and facilities resources.
Work irregular hours, weekends, and travel for site visits, including occasional overnight travel, when business needs require.
Perform other duties, activities, and projects as assigned.

Requirements

Bachelor's degree in Facilities Management, Property Management, Hospitality, or a related field, or equivalent relevant experience.
At least five years of recent facilities-management experience, with management and technical responsibility for corporate headquarters, commercial buildings, owned properties, or land.
Strong leadership, relationship-building, communication, presentation, and problem-solving skills.
Demonstrated commitment to internal and external customer service.
Knowledge of facilities operations, standard business and accounting practices, budgeting, forecasting, and vendor management.
Working knowledge of critical-facility systems and equipment, including generators, UPS, ATS, cooling towers, fire pumps, and related infrastructure.
Ability to manage multiple priorities, interpret performance data, and translate client needs into practical operating plans.
Candidates must be authorized to work in the United States without sponsorship.
Advanced degree and CFM, FMP, or PMP certification are preferred.
Experience supporting high-profile corporate environments, executive stakeholders, and critical facilities is preferred.
Working knowledge of Corrigo or similar computerized maintenance management systems is a plus.

Skills

Facilities Management
Property Management
Hospitality
Leadership
Relationship-building
Communication
Presentation
Problem-solving
Customer Service
Budgeting
Forecasting
Vendor Management
Critical Facility Systems
Asset Management
Performance Management
Project Management

Location

Austin, TX 78741 (SE Austin)
On-site –Austin, TX

Work Type

Hybrid
Full-time

Experience Level

Senior
5+ years

Education Level

Bachelor's degree
Advanced degree preferred

Salary/Compensations

114,000 - 122,000

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL is a leading global provider of real estate and investment management services.
We harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.