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About the Role
Greenberg Traurig (GT), a global law firm, seeks a Collections Specialist to join their Revenue Management Team in New York. This hybrid role involves managing collection activities, resolving payment issues, and liaising between attorneys, clients, and staff to ensure timely receivables collection while maintaining strong relationships.
Responsibilities
- Manage daily collection activities, including inventory review and consultation with Billing Attorneys to address aged receivable issues and determine collection strategies.
- Meet with Billing Attorneys monthly to review aged investment balances and provide status updates to local and firm management.
- Collaborate with internal and external clients to ensure collection efforts align with firm goals.
- Attend monthly collection team calls to review outstanding balances, collection progress, payment issues, and follow-up items.
- Prepare collection and A/R related reports for discussion with Billing Attorneys.
- Oversee account reconciliation, prioritizing high-risk accounts.
- Evaluate and recommend best practices for collection efforts.
- Contact clients regarding payments and assess the collectability of outstanding balances.
- Review and analyze short payments, ensuring timely resolution.
- Communicate A/R information effectively to office and firm management.
- Attend onsite training and conduct business travel as needed.
- Be flexible to work overtime as needed.
Requirements
- Highly motivated self-starter with strong attention to detail and project management skills.
- Outstanding organizational skills and the ability to work independently.
- Excellent interpersonal and written/verbal communication skills.
- Strong analytical and negotiation skills.
- Consistently maintain a professional demeanor.
- Thrive in collaborative, team-oriented environments.
- Ability to establish and maintain positive and effective working relationships at all levels of the firm.
- Ability to work under pressure to meet strict deadlines.
- Exercise discretion when working with confidential, proprietary, and sensitive information.
- Knowledge of both billing and collections processes required.
- Proficiency with Windows-based software including Microsoft Word, Excel and Outlook required.
- Exceptional computer skills with the ability to learn new software applications quickly.
- Understanding of AI capabilities, limitations, and responsible use in a professional environment.
- Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support daily workflow and/or improve work quality.
- Occasional requirement to move from workstation or desk throughout the work area.
- Ability to sit for extended periods of time.
- Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment.
Skills
- Project management
- Attention to detail
- Organizational skills
- Interpersonal communication
- Written communication
- Verbal communication
- Analytical skills
- Negotiation skills
- Problem-solving
- Decision-making
- Client service
- Initiative
- Adaptability
- Innovation
Location
- New York
Work Type
- Hybrid
- Full-time
Experience Level
- Minimum three (3) years of collections experience, preferably in the legal or professional services industry.
Education Level
- High school diploma required
- Bachelor's degree or equivalent experience in Accounting or Finance preferred.
Salary/Compensations
- $48.45 to $52.50 per hour
Benefits
- Competitive compensation
- Excellent benefits package
- Discretionary bonus
- Health insurance with an optional HSA
- Short term disability
- Long term disability
- Dental insurance
- Vision care
- Life insurance
- Healthcare and Dependent Care Flexible Spending Accounts
- 401K
- Vacation
- Sick time
- Employee assistance program
- Voluntary accident insurance
- Voluntary life
- Voluntary disability
- Voluntary critical illness and cancer insurance
- Pet insurance
- Commuter and Transit programs
About the Company
- Greenberg Traurig (GT) is a global law firm with locations across the world in 16 countries.
- GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
Equal Opportunity
- GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.