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About the Role
Salesforce is seeking an experienced Senior Technical Program Manager to lead programs and projects within the IT Delivery Services organization, specifically supporting initiatives in Endpoint Engineering, Enterprise Productivity, IT Service Management, AI-powered solutions, Digital Workplace Technologies, and IT Operations. This individual contributor role requires strong leadership, executive communication, and the ability to thrive in a fast-paced environment.
Responsibilities
- Manage programs/projects through the entire lifecycle, ensuring business leads and technical teams are on track.
- Collaborate with product management, engineering, and cross-functional teams to define scope, deliverables, resources, work plans, and timelines.
- Engage with senior leaders to track program status and gain approvals.
- Identify and manage program risks, issues, and dependencies, developing mitigation and contingency plans.
- Drive program meetings to facilitate decision-making, remove obstacles, and address issues.
- Create and maintain comprehensive project documentation, including status reports.
- Drive continuous improvement and iterate on program approaches.
- Coordinate leadership readouts on program status, including issues, risks, metrics, and decisions.
- Maintain and implement program governance standards and processes for predictable, transparent, and agile project delivery.
- Ensure deliverables are aligned across contributing teams.
- Provide program-specific knowledge transfer to new team members.
- Drive cross-functional program priorities.
- Coordinate handoffs of program deliverables.
- Drive program retrospectives upon closure and after critical milestones.
- Partner with Product Management for alignment of program requirements and business needs.
- Support PI Planning and other work planning efforts.
- Coordinate project/program interdependencies.
- Identify program budget needs and work with portfolio management for forecasting, tracking, and reporting.
Requirements
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders at all levels.
- Experience in implementing and managing cross-functional programs/projects.
- Ability to influence high-quality decisions, solve/escalate issues, and meet deadlines.
- Ability to juggle multiple large-scaled programs/projects.
- Ability to establish credibility and rapport with senior executives, technical and non-technical team members.
- Flexibility in shifting direction quickly and excellent multi-tasking skills.
- Strong problem-solving skills, process-driven mindset, and resourcefulness.
- Excellent written and verbal communication skills, including sound judgment.
- Analytical thinker willing to make decisions cross-functionally in a fast-paced, dynamic environment.
- Self-starter willing to work with minimal guidance.
- Strong knowledge of leveraging AI tools to create delivery management efficiencies.
- 7+ years of Technical Program Management experience in a highly matrixed environment.
- Minimum of 3+ years executing technical programs/projects in a hybrid delivery model (Waterfall & Agile).
- Must have exposure to managing programs in an agile model (e.g., Scrum, Kanban, SAFe).
- Project Management Professional (PMP) certification.
- Agile certifications (e.g., Scrum Master, SAFe).
- Previous experience managing programs in the IT Experience Engineering space.
Skills
- Technical Program Management
- Agile methodologies (Scrum, Kanban, SAFe)
- Hybrid delivery models (Waterfall & Agile)
- IT Experience Engineering
- Leadership
- Communication (written and verbal)
- Interpersonal skills
- Stakeholder management
- Risk management
- Issue management
- Dependency management
- Problem-solving
- Process improvement
- Documentation
- Budget management
- AI tools for delivery management
Location
- Select cities within the San Francisco and New York City metropolitan area
Work Type
- Hybrid
Experience Level
- Senior
- 7+ years
- 3+ years
Education Level
- Project Management Professional (PMP) certification
- Agile certifications (e.g., Scrum Master, SAFe)
Salary/Compensations
- $150,100 - $227,000 annually
- $180,200 - $247,900 annually in select cities within the San Francisco and New York City metropolitan area
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Salesforce is the Customer Success Platform and world's #1 CRM, empowering companies to connect with their customers in a whole new way.
- Salesforce is the fastest growing of the top 10 enterprise software companies.
- Salesforce is the World’s Most Innovative Company according to Forbes.
- Salesforce is one of Fortune’s 100 Best Companies to Work For six years running.
- The growth, innovation, and Aloha spirit of Salesforce are driven by its employees who deliver success for customers and give back through its 1/1/1 model.
- Salesforce is a team sport and plays to win.
- Salesforce believes in unleashing potential and supporting employees to find balance and be their best.
- Salesforce's AI agents accelerate impact.
- Salesforce aims to bring the power of Agentforce to organizations of all sizes and deliver amazing customer experiences.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and is committed to creating a workplace that’s inclusive and free from discrimination.
- Workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, and termination.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- Compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education are also based on merit.