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About the Role
As a Senior HR Business Partner for RE Team Employees at PLACE, you will partner with HR leadership and RE Team Owners to support W2 employees within independent operator partnerships. You will also own a functional area within the People Operations Center of Excellence, such as Engagement or Performance Management & Rewards. This role is ideal for individuals who thrive in complexity, enjoy entrepreneurial problem-solving, and believe in scaling through technology and AI.
Responsibilities
- Serve as the primary HR point of contact for W2 employees embedded in assigned RE Teams, providing guidance on policies, benefits, and workplace concerns.
- Manage and resolve complex employee relations issues arising on RE Teams, conducting thorough, objective investigations.
- Design and roll out people-management tools and processes to help RE Team Owners and RE Operations leaders lead effectively.
- Coach and advise RE Team Owners on people practices, PLACE policy, and applicable employment law.
- Partner closely with Legal on employee relations matters touching the operator-partnership structure, co-employment risk, and escalations requiring legal review.
- Establish and maintain clear escalation protocols for HR issues.
- Coordinate with the Partner Success Onboarding team to support smooth transitions of new team employees.
- Conduct Operator Orientation for new RE Team Owners, introducing PLACE's people policies and responsibilities.
- Support onboarding, offboarding, leave administration, and employee changes for the RE Team W2 population.
- Coach leaders on impactful, legally sound performance and disciplinary conversations.
- Partner with the VP of HR on policy interpretation and updates specific to the operator-partnership model.
- Track and analyze employee relations trends across RE Teams to identify systemic issues and proactively address risk.
- Own a Center of Excellence functional area (e.g., Engagement or Performance Management & Rewards), building manager toolkits, driving enterprise-wide programs, and reporting on effectiveness.
Requirements
- 7+ years of progressive HR experience with a strong concentration in employee relations.
- Experience supporting franchise, agency, independent-contractor, or other distributed workforce models is ideal.
- Proven ability to manage complex, sensitive employee relations issues with professionalism, objectivity, and sound legal judgment.
- Strong grasp of employment law and co-employment risk.
- Ability to influence without authority and coach non-employee business owners on people practices.
- Experience leading structured onboarding and orientation sessions.
- Track record of coaching leaders and owners through conflict toward stronger engagement.
- Experience building or governing a Center of Excellence program (e.g., engagement, performance management, onboarding, compliance).
- Sharp analytical instincts and ability to turn data into clear action plans.
- Excellent communication skills across diverse audiences, building trust with employees and independent operators.
- Comfort exercising sound judgment and discretion in ambiguous situations.
Skills
- Employee Relations
- Employment Law
- Co-employment Risk Management
- Coaching
- Performance Management
- Engagement
- Onboarding
- Conflict Resolution
- Analytical Skills
- Communication
- Judgment
- Discretion
- HRIS
- Engagement Survey Platforms
- Reporting Systems
Location
- Remote
- Austin, Texas area (preferred)
Work Type
- Fully Remote
- Full-time
Experience Level
- Senior
Education Level
- PHR, SPHR, or equivalent certification (strong plus)
Salary/Compensations
- $100,000-$120,000/year
Benefits
- PTO as needed
- Comprehensive insurance coverage
- 401(k) match
- Stock option grants
- Stock purchase plan
About the Company
- PLACE is a category-defining company at the intersection of real estate, technology, business services, and the consumer.
- We are a profitable, hypergrowth startup on the path to an IPO.
- We believe people do their best work when they're trusted, supported, and surrounded by others who are equally driven.
- Every team member is an owner, building the company they are proud to call their own.