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About the Role
As a System Administrator at InfoTrack, you will provide hands-on IT support to employees, maintain and support business-critical systems, troubleshoot technology issues, and assist with the administration of core systems including Microsoft 365, Active Directory, and cloud infrastructure. This role is ideal for problem-solvers who excel at internal customer support and enjoy working across diverse IT systems and projects.
Responsibilities
- Provide responsive helpdesk support to employees, troubleshooting hardware, software, access, and other day-to-day IT issues
- Administer and support Active Directory and Microsoft 365, including email, SharePoint, and other business applications
- Set up, configure, and maintain employee computers, servers, and related IT equipment
- Support new hire onboarding by preparing equipment, user accounts, system access, and other technology needs
- Help maintain and administer InfoTrack’s internal infrastructure, including our Microsoft Azure cloud environment
- Administer and support the company’s phone system
- Manage IT hardware and equipment inventory
- Support antivirus, antispam, and other security tools used across the organization
- Assist with network and infrastructure support as needed
- Provide general IT support across the business and contribute to ongoing IT projects and system improvements
- Support and troubleshoot automated workflows using Microsoft Power Automate or similar tools
- Participate in the after-hours on-call rotation as needed
Requirements
- 5+ years of professional experience in systems administration, IT infrastructure, technical support, or a related field
- Experience administering and supporting Microsoft 365 and Active Directory
- Experience working with cloud-based infrastructure, preferably Microsoft Azure
- Working knowledge of network administration, including DNS, firewalls, routers, and switches
- Experience supporting Windows Server environments and Active Directory
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve a variety of hardware, software, access, and connectivity issues
- Strong written and verbal communication skills with a customer-service mindset
- Ability to manage multiple priorities, work independently, and take ownership of issues through resolution
- Willingness and ability to participate in an after-hours on-call rotation
- Ability to work from our New York City office a minimum of three days per week
Skills
- Microsoft Power Automate
- Microsoft PowerApps
- PowerShell scripting
Location
- New York City
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
Salary/Compensations
- $83,000–$130,000
Benefits
- 401(k) Match
- Medical, Dental, & Vision Insurance
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- “Be Me Time” off for mental health, re-charging, volunteering
- Matching Gift Program
About the Company
- InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully.
- Global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
- A highly ambitious company passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership.
- Seeking smart, dedicated individuals eager to help build a market-leading solution that makes a difference in the lives of clients.
Equal Opportunity
- InfoTrack is an equal opportunity employer.
- We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger.
- We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.